We are looking for an enthusiastic, customer-focused technical advisor to join our team. The Decathlon Technical Support team offer remote, technical support to customers and teammates to save products from being disposed of or refunded, extending the life of their purchase. A passion or experience with cycling is preferred, however, we also support table tennis, fitness equipment, team sports and mountain sport - with more to come!
YOUR RESPONSIBILITIES:
* Satisfy customers - and assist stores - by providing maintenance and repair solutions remotely that will prolong the life of their product
* Reduce the volume of products disposed of and written off by offering sustainable repair solutions to customers and stores
* Seek the most cost-effective repair solution to minimise business costs and customer charge
* Keep up to date on all training and requirements of the role to ensure the best possible knowledge and seek to share this knowledge with Teammates both in the DTS and Stores.
WHO ARE YOU?
* You possess an excellent level of written English.
* You are proficient with IT, and experience with Google or Zendesk platforms would be a considerable advantage.
* You navigate and type emails quickly and effectively.
* Previous mechanical experience is beneficial, though a strong passion for your chosen sport is equally valued.
* You have good telephone manners and an unwavering commitment to delivering excellent customer service.
* You can work autonomously and responsibly, even in remote settings.
* You demonstrate an adaptable and flexible approach to tasks and projects.
* You are an efficient time planner with a driven desire to outperform on KPIs.