Contract: Permanent (x 5) & 12 month fixed term contract (x 10)
Location: Hessle, Hull, HU13 0JG
* Life Assurance (as a member of the pension scheme)
* Toll concession when commuting to/from work from the South Bank
* Discount on East Riding & North Lincolnshire leisure and fitness facilities
* Cycle to Work Scheme
Hours of work: Part time. (please specify on application your preferred shift)
* 3 days per week – Monday to Wednesday or Wednesday to Friday. Plus 1 Saturday or Sunday every 4 weeks. (The 4th day on a weekend will be consecutive with your chosen standard 3 working days)
* Working hours between Monday – Friday are 8am to 6pm
* Working hours on Saturday or Sunday are 9am to 1pm
* 3 days per week – Monday to Wednesday or Wednesday to Friday. Plus 1 Saturday or Sunday every 4 weeks. (The 4th day on a weekend will be consecutive with your chosen standard 3 working days)
* Working hours between Monday – Friday are 9am to 5pm
* Working hours on Saturday or Sunday are 9am to 1pm
* 19 hours
* 3 days per week – Thursday to Saturday or Sunday to Tuesday (set days).
* Working hours between Monday to Friday are 9am to 5pm
* Working hours on Saturday or Sunday are 9am to 1pm
EXCITING OPPORTUNITY
We are looking for a dedicated individual to join the team here who embodies our core values: Health and safety is paramount – we strive to create a safe environment for all. Unique, and More than a bridge – we are an icon of the region and a symbol of connectivity and community. The best at what we do – continually improving to meet the needs of our users and stakeholders. Everyone matters – we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative – if this is you and you are ready to contribute to our success, we would love to hear from you. Join us and be part of something exceptional!
Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers, ensuring that the administrative, financial, and office functions relating to the organisation’s tolling system run smoothly.
We are looking for a dynamic and motivated individual with relevant experience to join our team as a Customer Services Advisor. The ideal candidate will have experience working in a fast-paced Customer Service office environment, with essential skills in telephone handling, IT, and system knowledge. Responsibilities include:
* Providing excellent customer service in relation to customer enquiries
* Planning, organizing, and managing your workload to ensure delivery of excellent customer service and accounts management
* Processing payments for new and established tag accounts via telephone, email, and post
* Reviewing violation enforcement evidence and determining appropriate actions to maximize toll income and recover costs, including preparing case paperwork for legal/enforcement actions
* Issuing violation notices and identifying evidence of systematic abuse
* Investigating and responding to customer complaints and enquiries, making decisions within established guidelines
* Using initiative to identify and resolve issues, queries, errors, and discrepancies
For more information, please click here for the job description/person specification.
If you believe you have the right skills and wish to apply, please send your CV and covering letter to peopleteam@humberbridge.co.uk by 12pm on Monday 21st July.
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