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Base pay range
MS553 - Security Warden Supervisor
Location: Holborn, London
Salary: £35,090.48 per annum
Overview
First Military Recruitment is supporting our client in the search for a Security Warden Supervisor. The hours are 4 on 4 off over both nights & days with 12‑hour shifts (7am‑7pm four days & 7pm‑7am four nights). The successful candidate will be responsible for overseeing and coordinating the activities of the Warden team during the assigned shift, ensuring smooth operation and adherence to security and emergency response protocols. Applications from ex‑military candidates are actively encouraged, however all candidates will be given due consideration.
Duties and Responsibilities
* Assist with staff rotas and arrange cover when necessary; plan workloads, allocate tasks and monitor progress against targets; organise work schedules and enforce deadlines.
* Act as the first point of call when a management issue arises during a shift.
* Review the Daily Occurrence Book and take follow‑up actions when required.
* Supervise the hand‑over to the next shift.
* Attend weekly manager meetings and follow up on actions as required; brief teams on new initiatives, changes and relevant news.
* Recruit, train and help staff achieve their professional development goals.
* Ensure that quality standards, protocols and other procedures are upheld consistently by all team members on shifts.
* Maintain up‑to‑date records at the Gatehouse such as information folders, key watcher admin, key audits and key lists.
* Apply advanced knowledge of surveillance systems, alarms and access control systems to deter and detect potential threats.
* Confidently handle a CCTV subject access request and review playback in accordance with GDPR and Data Protection legislation.
* Conduct daily gate takings, ensuring all monies, tickets, credit‑card transactions are accounted for, securely processed and banked.
* Train and mentor new personnel to ensure they are adequately prepared for their assigned duties.
* Collaborate with other departments (e.g., facilities management, external contractors) to address security concerns and implement necessary measures.
Skills and Qualifications
* SIA Licence.
* Lead by example and inspire through line management.
* Discretion and diligence in maintaining confidentiality.
* Strong knowledge of security protocols, procedures and emergency response techniques.
* Solution‑focused approach to problem solving.
* Excellent observation, critical thinking and problem‑solving skills.
* Remain calm and make quick decisions during high‑stress situations.
* Excellent communication and interpersonal skills to interact with team members and stakeholders.
* Proficiency in operating surveillance systems, alarms and access control systems.
* Handle phone, e‑mail and face‑to‑face customer enquiries confidently with a positive and polite attitude.
Benefits and Perks
* Free uniform (laundered).
* Private Medical Insurance.
* Non‑contributory 10% Stakeholder Pension Scheme.
* Interest‑free Season Ticket/Bicycle loan.
* Enhanced Maternity and Paternity and Shared Parental Leave.
* Great annual training and continual development support.
* Bicycle stands and shower facilities.
* Death in Service benefit; 6× your annual salary.
* Free eye tests and free chiropody.
* Access to a confidential Employment Assistance Programme.
* Plenty of social events (staff parties, quiz nights, etc.).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Customer Service
Industries
Facilities Services
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