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Job Mission / Purpose:
To manage all contracts for the event requirements. This encompasses the entire operational processes related to contracts, ensuring a “Best in Class” service is created and maintained through implementing solutions to further develop, maintain and improve Franchise/HCP satisfaction, and ensure adherence throughout the changing compliance regulations within Europe.
Key Activities & Responsibilities
* Ensure monthly meetings are scheduled with Marketing/Events
* Ensure Contracts are stored efficiently and in line with GDPR regulations
* Regular meetings to support Associate Manager as deputy where necessary to ensure workload is even and capacity used effectively.
* Regular review of processes to ensure updates to any regulations, compliance policies are updated.
* Faculty Management – work with the event coordinators
* Divisional Needs Assessment
* HCP Contract Process Management
* Faculty Payment Process – work with the invoice specialists
* Ensure all HCP contracts are in line with legal, financial and compliance regulations
* Maintain understanding of relevant regulations and laws, including MedTech Code
* Establish Divisional and Country alignment for all contract related processes
* Interacting and advising business units on compliant HCP Consultant activities
* All CAPS work for contract creation
* Support with KPI management for the manager
* Support with continuous process and tools improvement reviews
* Mentor and supervise the team members where relevant with the completion of all contract submission
Education
Essential: College equivalent qualifications
Desired: Bachelor’s Degree preferred but not essential
Experience
Essential: 4+ years of customer service or relevant experience
Desirable: Fluent in English (native level), experience in Medical Device/Pharmaceutical industry, knowledge of MedTech Europe Compliance, sound Excel knowledge, experience with contract management and processing
Competencies & Behaviors
* Highly organized
* Ability to multitask
* Process-focused
* Strong interpersonal skills
* Excellent written and verbal communication skills at all levels
* Ability to manage professional relationships with internal and external stakeholders
* Hardworking and flexible
Stryker is a global leader in medical technologies committed to making healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually.
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