This is a pivotal leadership role at the heart of Birmingham City Council's transformation into a modern, high-performing organisation. As Assistant Director for Revenues, Benefits and Rents, you will lead critical income and welfare services that directly impact residents, communities and the Council's financial sustainability. You will play a key role within the Extended Leadership Team and the Finance Directorate, delivering our ambitious improvement and recovery plan. This is a critical leadership position where you will drive service transformation, improve customer outcomes and ensure the effective use of financial and human resources.
What You'll Be Doing
* Lead and transform Revenues, Benefits and Rents services, including council tax, business rates, housing rental income, Temporary Accommodation debt, and housing benefit/council tax support provision.
* Drive income collection, financial performance and subsidy optimisation across all service areas.
* Translate strategic priorities into clear operational plans, monitoring delivery and managing risks.
* Develop innovative, customer-focused service delivery models that improve outcomes and efficiency.
* Build strong partnerships with internal teams, government bodies and external stakeholders.
* Lead organisational change programmes that deliver sustainable improvements and cost savings.
* Act as a senior ambassador for the Council, representing services at local, regional and national level.
You will be a strategic and inspirational leader with a strong track record of delivering transformation, financial performance and high-quality public services.
Significant senior leadership experience in a complex organisation, ideally within local government or a comparable environment.
Qualifications and Experience
* Strong expertise in revenues, benefits, income collection or related financial services.
* Proven experience delivering large-scale transformation and service improvement programmes.
* Strong financial management capability, including budget control, income generation and resource optimisation.
* The ability to build and influence relationships with senior stakeholders, elected members and external partners.
* A strong understanding of public sector governance, regulation and policy frameworks.
* Commercial awareness and a focus on innovation, efficiency and continuous improvement.
This is an opportunity to take on a critical leadership role at a defining moment for Birmingham City Council. You will shape essential services, influence city-wide outcomes and play a central role in delivering financial sustainability and service transformation.
Working at the heart of the organisation, you will collaborate with senior leaders and elected members, drive innovation in service delivery and make a lasting impact on the lives of Birmingham's residents and communities. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.
The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
* A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
* An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
* A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
* A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
* A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.
In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.
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