Job Details:
Job Reference: HCC623032
Salary Range: £25,186 - £26,244 per annum
Work Location: Calshot Activities Centre, Calshot
Hours per week: 37 (part-time hours will be considered)
Contract Type: Permanent
Closing Date: 1 February 2026
Interview Date: 11 February 2026
Are you a confident communicator with a passion for customer service? Do you thrive in a fast-paced environment where your work directly contributes to commercial success that leads to rewarding experiences for customers? If so, we’d love to hear from you!
The Role:
As a Centre Support Administrator, you’ll be a key member of the Customer Engagement Team at. You’ll manage group bookings from initial enquiry through to post-visit follow-up, ensuring a smooth and professional experience for all customers. Your role will be central to driving income, securing repeat business, and supporting the Centre’s commercial performance.
This is a varied and rewarding role that combines customer service, administration, and financial responsibilities. You’ll also contribute to the development of new business opportunities and help deliver strategic performance targets.
What you’ll do:
1. Act as the first point of contact for group booking enquiries
2. Prepare quotes, process bookings, and manage customer communications
3. Ensure timely payments and maintain accurate records
4. Drive income generation and commercial targets
5. Contribute to service improvements and system development
6. Assist with financial processes including invoicing, procurement, and banking
7. Support events, facilities, and wider Centre operations as needed
What we’re looking for:
8. Strong administrative and customer service experience
9. Excellent communication and interpersonal skills
10. Proficiency in Microsoft Office and booking systems
11. Ability to manage multiple tasks and meet deadlines
12. A proactive, flexible, and team-oriented approach
Why join us?
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and .
Additional Information:
Centre Support Administrator
Vetting Requirements:
This post is subject to a Criminal Records Check.