Location: On-site at our bakeries, and our team office in Shoreditch
Salary: £38,000
Reports To: CEO & Operations
Job Type: Full-Time
Summary of role
As our Product Quality & Training Manager, you will be the single source of truth for how Humble Crumble products are made and served. You’ll own all training materials, ensure managers are equipped to train their teams, and deliver specialist workshops where needed. You’ll also safeguard food quality and allergen compliance across all sites, ensuring consistency as we grow.
This is a brand-new position created to invest in our people and their careers - an exciting opportunity for the right person to mould the role and make a lasting impact. It’s a super important role with direct influence on how our people learn, grow, and deliver excellence across all our bakeries. Our mission is to be the best dessert company in the world by providing the highest-quality product, exceptional customer service, and creating a positive work environment for our teams.
Who we are
Humble Crumble is a female-founded crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always striving to be the best in our industry. We pride ourselves on focusing on one thing so that we can perfect it.
We also believe deeply in investing in our people and the skills they develop in their careers with us. That’s why we’ve created this new role - to give our teams the best training, support, and opportunities to grow with the business.
Who you are
You’re a technically skilled baker with a strong understanding of food quality management and training. You are an excellent communicator - in person and virtually - able to inspire confidence in managers and team members alike. You’re highly organised but also creative, finding fun and engaging ways to deliver training. You’re proactive, confident leading teams, and able to translate technical expertise into accessible, effective guidance. You’re also comfortable creating professional, visually engaging training resources using tools like Canva or Adobe Express.
Most importantly, you’re motivated by the chance to develop people and shape their skills and careers, knowing the impact this role will have across the business.
Essential skills
* Minimum 2 years in a commercial bakery or kitchen setting
* Strong technical baking skills and attention to detail
* Proven experience in food quality management or a product technical team
* Strong understanding of food safety systems, allergens, and traceability
* Level 2 Food Hygiene qualification
* Experience creating, maintaining, and delivering training materials
* Comfortable leading training sessions and presenting on camera
* Excellent communication (verbal, written, and virtual)
* Highly organised with strong time management skills
* Creative approach to training design and delivery
* Confident using tools such as Canva or Adobe Express to create training content
Desirable skills
* Familiarity with costing, stock systems, shelf life testing, food labelling, and supplier management
* Confident using Google Sheets
* Experience working in a multi-site food business
* Level 3 Food Hygiene qualification
Key responsibilities
Training
* Own and update all training materials for Humble Crumble, ensuring clarity and consistency.
* Create professional, engaging training resources using software such as Canva or Adobe Express.
* Train bakery managers on how to train their teams, supporting them in rolling out effective training on-site.
* Deliver monthly in-person training sessions at each bakery, focused on the monthly special (created by the CEO) and any bakery specific training that is needed.
* Run ad-hoc workshops — e.g. piping masterclasses, customer service training, or product presentation.
* Ensure bakery managers are consistently using training materials and following best practices.
* Support video-based training (YouTube/online guides) by presenting, demonstrating, or overseeing content creation.
Quality Management
* Be the single source of truth for how Humble Crumble products should be prepared and presented.
* Conduct regular visits to bakeries to monitor product quality, taste and team execution.
* Lead quarterly quality control seminars and train quality champions at each site.
* Monitor and address recurring customer complaints linked to product quality.
* Manage and update allergen information for all menu items, ensuring accuracy and compliance.
* Maintain supplier specification sheets and allergen matrices, communicating updates to managers.
* Test and evaluate products from new and current suppliers to ensure top product quality.
* Arrange shelf life testing and maintain supporting documentation for audits.
* Oversee compliant food labelling and packaging information for all retail products.
Weekly work schedule
* Monday to Friday role, with weekend work during key launches, events, or site specific needs.
* Based primarily at Old Spitalfields Market and our team office, with monthly visits to each bakery.
* Flexibility required during new bakery openings — this may involve staying near the new site for several weeks to train the full team on-site. New locations may be anywhere in the UK and could also include Europe or the US.
* Balanced schedule of in-person training, quality checks, and administrative work.
Benefits
* A consistent work schedule (Monday–Friday, occasional weekends)
* Access to unlimited CBT and therapy through our wellbeing provider
* Private healthcare (opt-in) after probation
* Free crumble
* 28 days holiday per year, including bank holidays
* Ongoing training and professional development
1.
To Apply
Please email your CV, cover letter and bakery portfolio to:
📩 careers@humble-crumble.com