Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’sthe curiosity, dedication, and innovation that drive our success and help us anticipate the future.
About the role
We’relooking forsomeonewith strongdata analytics skillsto join our UXResearch and Customer Insights teamwhich lives at the core of our Product group, helpinginspireinnovationandvalidateimportant strategic initiativesthroughdata-driven insights.We help fuel a human-centred design processand are looking tostrengthen ourinternalquantitative and dataanalyticscapabilitiestoamplify the team’s impact.
In this role,you’llbringananalyticsand metric-driven lenstoourcustomerinsightefforts.Thinkproduct analytics,butyourskillswillprimarilybe in service of helping us understandcustomer’sbetter.
We see this manifesting in a coupledifferent ways:
1. A little bitofinvestigative data analytics...Surfacing new insights/ themesfrom large data sets with your own self-directed analysis,for example,driving customer segmentation
2. A little bit ofdataops...Infusing customer-needs related data into product team dashboardsandbuildingother internal processes thatallow teamstoself-servicecustomer data
3. A little bit ofmixed methods user research...Partnering with qualitative researchers to strengthen insightswithmetrics and data, scoping and conducting quantitative studies where appropriate.
You will also:
4. Help with problem definition and scoping, ensuringwe’reasking the rightcustomerresearch questions to support product and business priorities.
5. Make your insights sing, translating data intovisualisations andstories that drive outcomes.
6. Work within an agile product development team andpartner closely withengineers, designers, product managers, and UXresearchers
7. Be a key contributor indevelopingourAI-firstapproach to a centralised ‘voice of customer’ hub.
Ultimately, thisrole will be about more than crunching numbers. To be successful you will visualise insights, craft compelling narratives, and connect the dots between the data and strategic decision-making. For this, we are looking for someone who is talented in storytelling and persuasive communication.
Minimum Qualifications
8. You have3-5years' experiencewithdata analytics skillsthatsupportproductandbusiness decision-making, with demonstrable experience in:
9. Advanced spreadsheet skills (i.e.,MS Excel, Google Sheets).
10. Data visualisation and insight generation throughbusinessanalytics tools such asLooker,Datadog,Tableau, Power BI, etc.
11. Manipulating large data sets (i.e.,SQL,Python,etc.)
12. Experience using data to help answer a customer or customer-needs focused question(ideally experience building customer segmentations)
13. Strong presentationandstorytelling skills, with the ability to translate data into compelling narrativesfor tech and non-tech audiences across multiple channels (i.e.,Powerpoint,Slack,and email).
14. Comfort in ambiguously defined problems,and theability tounderstand strategic priorities, scope project needs and adaptto changes.
15. Intellectually curious, interest in people and human behaviour, and excited about solving big problems!
Nice to have:
16. Experience withMCPs (Model Context Protocols)and manipulating data with AI agents
17. STEM degree, or any university degree where the focus is on data analysis, data manipulation tooling, and presentation.
18. Experienceestablishingstatistical significance with large data sets (i.e.,R, Python, etc.)
#LI-CV
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
19. Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
20. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
21. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
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Entrust is an EEO/AA/Disabled/Veterans Employer
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
Recruiter:
Claudia Vernon