Annual wage £12,480.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday – Thursday 9.00am – 5.30pm Friday 9.00am – 5.00pm Total hours per week: 37.5 Expected duration 16 Months Possible start date 03 Jun 2024 Date posted 22 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000246180 Positions 1 available What you will do in your working day Live Interaction with internal and external customers Diverse customer base with complex needs Discuss customers needs Explain about the products and services available Handling of complex queries/complaints Printing off Orders Daily Understanding the core values of the business Telephone enquiries/Answering Emails Analyse data and recommend improvements Using Linnworks Listing Products General Admin duties The training you will be getting Customer Service Practitioner Standard L2. This is a work-based qualification with college attendance one day a month. What to expect at the end of your apprenticeship On completion of the apprenticeship you may be considered for a role within the company. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience Qualifications GCSE or equivalent English (Grade C/4 or above) Desired GCSE or equivalent Maths (Grade C/4 or above) Desired Things to consider You would need to be hard working, have a friendly nature, be confident, and be able to learn how to deal with customers via e-mail, in person and over the phone in a professional manner. You’ll be given training and ongoing help but you’ll need to be able to hold your own. • A can-do attitude - Positivity and enthusiasm • Previous experience in customer service • Able to follow clear systems and instruction with attention to detail • Have good English & Maths skills able to read and write and calculate sums • Working knowledge of office equipment, like printers and Scanners. • Good time management skills and the ability to prioritise work with the ability to multi-task • To have some experience on Photoshop and MS Office • Advantages to have experience of Linnworks • Positive approach • Flexible • Willing to learn new skills as needed • Able to work in a busy environment