Customer Support Assistant (start date 20th April 2026)
Kilmarnock
Salary £25,000 - Full-time permanent
Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends)
This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock although the role does offer hybrid working with 2 days per week from home. This is a fantastic opportunity to work for a global company and really build a career and make a difference to vulnerable customers.
What your day looks like
* Help customers who are experiencing complex personal circumstances
* Discuss, empathise, and encourage disclosure of information to allow you to help customers
* Communicating with customers and third parties via telephone, email, letter & live chat
* Work together with your team and share best practices to improve our service continually
What we expect from you
1. Deliver great conversations and customer outcomes by phone and in writing
2. Maintain consistently high standards of quality during customer interactions
3. Know Your Customer Take the right approach, not necessarily the normal approach
4. Efficiently managing your caseload within agreed targets
5. Comfortabl...