Product Lead – User Experience Hybrid working - minimum 3 days on site in Kilburn / Westminster £68,112 per annum London Allowance Permanent Willing and eligible to undergo CTC Spinwell is recruiting for a Product Lead for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE PRODUCT LEAD • Be the primary point of contact for UX stakeholders, ensuring clear communication and alignment on the UX product vision, priorities, and progress. • Engage with stakeholders and SMEs to assess needs, priorities, and resource implications. • Manage and support functional SMEs, ensuring high‑quality delivery, capability development, and effective collaboration. • Align with peer Product Leads to ensure consistent approaches, shared standards, and cross‑product alignment across the Met. • Demonstrate strong functional expertise, with the ability to make configuration changes within Oracle Fusion UX (e.g., Journeys, Redwood pages, self‑service flows) or guide SMEs/technical partners to implement them. • Support operational teams with changes including testing cycles, release readiness, and change management activities. • Translate user needs and organisational priorities into actionable product features, using structured prioritisation, negotiation, and value‑driven decision making. • Proactively identify opportunities to enhance customer and user experience across other lines of business, ensuring UX improvements align with broader organisational goals. • Use evidence (analytics, adoption, compliance metrics) to identify trends and inform UX enhancements with meaningful business impact. • Maintain strong understanding of the Oracle Fusion technology stack, Redwood UX tools, Journeys, ServiceNow integrations, and related platforms that support UX. • Work closely with internal and external development teams, including Oracle partners and technical suppliers, to deliver UX enhancements. • Prepare and present UX proposals and technology recommendations to senior leadership, with clear articulation of benefits, costs, and required decisions. • Drive continuous improvement in UX capability and digital experience, aligned to New Met for London priorities. SKILLS/EXPERIENCE OF THE PRODUCT LEAD • 5 years of product management or functional experience, with at least 2 years focused on UX, employee experience, CRM, or portal solutions within SaaS environments. • Proven experience as a Product Manager, Product Owner, or Functional Lead within an enterprise SaaS or internal product setting. • Strong understanding of Oracle Fusion Cloud (including Journeys, Redwood UX, HCM/ERP self‑service) • Public sector experience desirable, policing experience advantageous. • Experience managing technology development or implementation projects. • Experience leading a small team of analysts or functional SMEs, providing direction, coaching, and technical oversight. • Experience shaping product strategy and building roadmaps aligned to business strategy. • Strong understanding of public‑sector shared services and related challenges. • Experience owning or managing a functional enhancements backlog within a complex SaaS environment. • Educated to a high level, with strong understanding of SaaS‑based UX products and cloud technologies. • Practical knowledge of end‑to‑end business processes relevant to Oracle UX (HR, Finance, Procurement etc.). • Knowledge of public‑sector shared services and the complexities they face. • Strong knowledge of Oracle Cloud UX components (Journeys, Redwood UX, self‑service flows) and/or ServiceNow portal capabilities. • Understanding of best‑practice ERP UX models and modern industry UX platforms. • Detailed knowledge of product lifecycle processes, including UX discovery, prototyping, testing, and change management. If you are a Product Lead, apply now or send your CV to Spinwell! About You Not Specified About Us