Pearson Carter are working a provider for IT Service Providers. They primarily provide managed services and cloud computing providers to their clientele.
They are looking for a Implementation Manager/Project Manager with a lot of experience in Software Development and SAAS.
This will be a remote role with a lot of growth potential!
Responsibilities:
* Participate in engagements from end-to end: From assisting with initial scope and SOWs; planning and leading projects; interacting with client key project participants; assisting with configurations and quality assurance; delivery; to transition to support.
* Build strong ongoing client relationships: Be the person the client looks to for advice and guidance with the platform; the person they look to as the face of the company.
* Be the client’s advocate: Work closely across internal teams: Sales, Solution, Services, Support, and Engineering teams to build an exceptional client experience with the company and our platform.
* Hands-on: In addition to managing client engagements, you will become an expert in the platform. This is key to delivering successful engagements and handing over a system that will help transform our clients' businesses.
* Track and Measure: tracking and managing client engagements with the objective of improving our relationships and building a better product.
Experience:
* Previous experience (min 3 years) in a software project or implementation management role
* Experience working closely with engineering / development functions.
* Strong customer-first focus with experience working with technology-oriented clients.
* Very organized with the ability to manage multiple task lists and customers.
* Strong communications skills in English, spoken and written.
* A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
* Experience with Atlassian suite of tools (mainly Jira and Confluence)
Salary + Benefits:
They offer an excellent salary up to £60,000 and includes benefits.
Location:
UK - Remote
How to Apply:
Please apply asap with your CV to be considered for this position. You can also get in touch with me on jacob@pearsoncarter.com or 0191 406 6111.
Pearson Carter is the Global Leader in Web Development Recruitment with specialist roles across the globe - www.pearsoncarter.com
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