Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living w ell.
1. Provide day-to-day administrative support to the Retail Operations Manager, assisting with the coordination of key operational tasks across all store locations.
2. Act as a first point of contact for store teams on general operational queries, ensuring issues are logged, tracked, and resolved in a timely manner.
3. Assist with the preparation and distribution of operational communications, store briefs, and weekly updates, ensuring clarity and consistency across the retail network.
4. Support the scheduling, preparation, and follow-up for store and head office meetings, including minute-taking and action tracking.
5. Assist with the management of store documentation, including health & safety records, compliance checklists, standard operating procedures, and training materials.
6. Help coordinate the creation and maintenance of monthly rotas, working alongside Store Managers and the Retail Operations Manager to ensure accuracy and coverage.
7. Support the payroll process by collating timesheets, checking for discrepancies, and ensuring all relevant data is submitted on time.
8. Maintain and update internal systems, trackers, and databases related to store performance, training completion, maintenance requests, and compliance.
9. Coordinate small-scale store maintenance requests, working with approved suppliers and contractors to schedule visits and ensure timely resolution.
10. Assist in the onboarding of new store staff by preparing welcome packs, updating system access, and ensuring all required documentation is completed.
11. Provide administrative support on the rollout of operational initiatives, seasonal campaigns, and new store openings by managing timelines, materials, and logistics .
12. Ensure all administrative and reporting tasks are completed to a high standard, with a keen eye for accuracy and attention to detail.
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