Job Overview
We are looking for an Assistant Store Manager who thrives in a customer-focused retail environment and is excited to grow with a premium international brand.
Established in 1926, Kuhn Rikon UK Ltd is a market leader in high quality kitchenware, renowned worldwide for innovative, Swiss-designed products that elevate every culinary experience. With 100 years of heritage, we are committed to excellence in both product design and customer satisfaction, earning us an international reputation for quality and reliability.
As we continue to grow, we are looking for passionate individuals to join our dynamic team and shape our future. Join us at Kuhn Rikon as we launch our newest venture at McArthurGlen Swindon—become part of our story and help bring exceptional Swiss design to even more homes.
As Assistant Store Manager at the first UK Kuhn Rikon retail store, you will have an opportunity to be involved right at the start of this exciting development and growth phase for Kuhn Rikon UK Ltd. The successful candidate will have opportunities to progress into a Store Manager position and grow with the Company as the store rollout develops.
Duties
The Assistant Store Manager will be an integral member of the store team, fully involved in the day-to-day operation of the retail unit and deputising for the Store Manager in their absence.
* Supporting the Store Manager in managing and leading the team to successfully deliver key KPI's as defined by the Company, including full P&L ownership.
* Proactively engage with customers to promote our innovative kitchenware and generate sales opportunities
* Manage team performance, development, and training
* Lead, coach, and inspire the team to exceed store targets and deliver outstanding customer experiences
* Identify customer needs and recommend suitable products to fulfil their requirements
* Effectively resolve customer issues and complaints in a timely, professional manner
* Maintain accurate records of customer interactions, transactions, and sales activities in our IT system
* Support Head Office sales and customer service functions with general administrative tasks as required
* Ensure all store operations comply with company standards, including merchandising, inventory management, visual presentation, personnel procedures and security
* Collaborate with Head Office to implement marketing and promotional activities
Skills
* Experience in retail management, or similar customer focused leadership position.
* Demonstrable sales background and commitment to delivering exceptional customer
experiences
* Strong leadership, organisation, and problem-solving skills
* Energetic, with a direct approach to team development and store success
* Strong organisational skills and attention to detail, with the ability to manage multiple
tasks simultaneously
* Proficiency with IT systems, including proven experience using EPOS and cashier
systems for sales processing, reporting, and transaction management
* A positive attitude, self-motivated, and a willingness to adapt in a fast-paced environment
* Knowledge of kitchenware products is a plus
* Weekend and bank holiday working
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Sick pay
Work Location: In person