In a nutshell
You will play a key role in shaping product strategy, creating and iterating product roadmaps and backlogs, and communicating progress and outcomes to stakeholders at all levels. As part of the wider transformation leadership community, you will also coach and mentor colleagues, contributing to the development of digital and product management capability across the organisation.
Key Responsibilities Include
* Leading the development and delivery of digital products aligned to the Council’s strategic objectives
* Managing multiple digital products or a single highly complex, high‑risk or sensitive product
* Own and maintain technical roadmaps, ensuring modern delivery practices including Agile, user‑centred design, product management and DevOps
* Act as an escalation point for major operational issues, championing best practice ways of working
* Provide clear leadership, direction and performance management for staff in product teams
* Inspire, motivate and support colleagues to achieve objectives and continually improve performance
* Build effective working relationships with partner organisations on digital product development
* Promote inter‑agency working and co‑design of digital services
* Share information clearly and ensure partners remain informed of plans, progress and outcomes
* Negotiate with external suppliers and agencies to deliver best value for the Council
* Working closely with both internal and external stakeholders
You will also prepare and present clear, evidence‑based reports, plans and updates, commission user research, customer insight and analytics to ensure products start with genuine user needs.
About You
You will bring strong digital product leadership experience, with the confidence to operate in complex environments and influence across organisational boundaries.
Key Attributes you can bring are
* Excellent understanding of digital product management, user‑centred design and UX/UI principles
* Strong knowledge of Agile frameworks and delivery practices
* Experience of requirements elicitation and UX techniques (e.g. user research, user stories, customer journey mapping)
* Proven experience planning and delivering work in a project or product environment
* Ability to work effectively with a wide range of stakeholders
* Understanding of change management theory and organisational development
* Good functional understanding of technologies supporting digital transformation (e.g. CRM, business intelligence, digital services)
* Experience of budget awareness and operational decision‑making
* Some knowledge/ experience in public services—ideally from a similar organisation to NYC
Why work for us?
As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefits scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to a favourable local government pension scheme and flexible working options.
Contact
For more information about our role please contact Anne Louise Arkle, anne-louise.arkle@northyorks.gov.uk
Key Dates
Closing Date: 01st February 2026
To apply please click the Apply Now link below.
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