Account Manager (Public Sector)
About iProov
iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance.
This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose.
The Role
Reports to:
VP, Sales (EMEA)
Location:
WeWork Waterloo, SE1 7ND - hybrid
Comp:
Up to £100-£110k (Base) + OTE (Uncapped) + Share Options + UK iProov Benefits
As iProov enters an exciting new phase of growth, we're seeking a commercially-minded, driven, and energetic Account Manager to grow revenue from our existing enterprise customers. You will nurture and expand strategic relationships, identify upsell, cross-sell, and renewal opportunities, and ensure customers gain maximum value from our world-leading facial biometrics solutions.
This role is perfect for someone who thrives at the intersection of customer success and sales, taking a strategic, consultative approach to deepen partnerships, deliver measurable value, and drive commercial growth. You'll collaborate closely with Product, Customer Success, and Marketing teams to align customer needs with iProov's expanding product portfolio, turning strong relationships into long-term business success.
How you can make an impact
* Build and maintain strong, long-term relationships with public sector/central government, defence, IC customers, acting as their primary point of contact.
* Identify opportunities to upsell and cross-sell iProov's biometric solutions, such as advanced authentication or fraud prevention tools, to meet client needs.
* Collaborate with clients to understand their business challenges and tailor solutions to drive adoption and satisfaction.
* Develop and execute account plans to achieve revenue targets and growth objectives.
* Work closely with Customer Success, Product, and Technical teams to ensure seamless implementation and ongoing support.
* Monitor client usage metrics and provide insights to optimize their experience with our platform.
* Negotiate contract renewals and expansions, ensuring alignment with client goals and company objectives.
* Stay informed about industry trends, regulations (e.g., GDPR, CCPA), and competitive landscapes to position our solutions effectively.
What we would like to see from you
* 5+ years of experience in account management or sales, with a focus on developing public sector/central government, defence, IC customers.
* Proven track record of meeting or exceeding revenue targets through upselling and cross-selling.
* Understanding of the identity verification, biometrics, or cybersecurity industry is preferred.
* Exceptional communication and relationship-building skills, with the ability to engage C-level executives.
* Ability to analyse data and translate insights into actionable strategies.
* Experience with CRM tools (e.g., Salesforce) and account planning methodologies.
* Knowledge of compliance and regulatory requirements in identity verification is a plus.
* Consultative selling and strategic account management.
* Strong negotiation and problem-solving abilities.
* Ability to work cross-functionally in a fast-paced, innovative environment.
* Customer-centric mindset with a passion for delivering value.
Benefits
* 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service)
* Growth Shares allocated after passing probation (6 months of service)
* Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme
* Nursery Sacrifice Scheme
* Work Overseas Perk - Work globally for up to 2 weeks
* Life Assurance
* SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family
* Award winning L&D platform with personal allocated training budgets
* Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist
* Enhanced paid family leave
* Pension - 5% employee, 3% employer
* Flexible hybrid working environment
* Free Barista Coffee/Tea, biscuits with fruit in the WeWork office
* Free access to WeWork discounts and free online well-being sessions
* Vitality Health - a range of options available on this below
The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example:
* Private Health cover including Dental, Optical, and Audiology
* 50% off monthly gym memberships
* Apple watches significantly discounted based member vitality status
* Half price trainers with Runners Need
* Weekly rewards – Free coffee with Café Nero
* Monthly rewards – Free Cinema ticket
* Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status
* Amazon prime free months based on activity
* Up to 25% cashback at Waitrose when buying healthy foods
* 75% off stays at Champneys Health Spas
* Allen Carr's £299 no smoking programme for free
* Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace
* Discounts on Weight Watchers
* 50%-80% off Comprehensive Private Health screenings
Our Culture & Recruitment Process
At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected.
As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation.
Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to