Overview
As Supervisor of our Marlow Store, you will be fully immersed in every aspect of our customers’ journey as they visit our store. You will assist the Store Manager in leading the store team in creating an environment for our customers that encompasses our core values and deliver a first class shopping experience.
Responsibilities
* Be a MISSOMA ambassador; offer style advice, share personal experiences and honest feedback, while helping each customer choose the right product(s) for them.
* Provide an exceptional customer experience from the moment customers enter the Concession store through to point of purchase, engaging with customers at every touch point with a friendly and thoughtful approach.
* Understand the core values and culture of MISSOMA and reflect these in everything you do.
* Identify and implement out of box opportunities to exceed customer expectations.
* Ensure the shop floor reflects the brand and concept standards at all times and is consistently maintained.
* Develop and nurture relationships with repeat customers, frequently engaging them pre and post shopping visits.
* Become an expert on all MISSOMA products, ensuring product knowledge is up to date, thorough and communicated effectively to customers and the concession team.
* Deal with customer complaints effectively and efficiently, referring to senior staff when necessary.
* Carry out duties in connection with concession daily opening and closing.
* Ensure merchandising is in line with VM standards and the commercial objectives of the concession store.
* Create a seamless interaction between our customers and the instore technology.
* Lead the team in capturing customer data for the MISSOMA database.
Team and Operations
* Act as key holder for the store and ensure the relevant store opening/closure procedures are actioned.
* Assist the Store Manager with administrative duties including recruitment, stock takes, deliveries and stock control procedures, whilst coordinating with line management on audits and cycle counts.
* Ensure the team are aware of sales targets on a daily, weekly and monthly basis and identify ways to motivate and support the team to achieve these.
* Assist the Store Manager on all things People such as the recruitment process, product training and addressing issues with team such as punctuality, dress code and performance.
* Clean and organise the store both front and back of house to support overall seamless store operation.
Competencies and Experience
* 1+ years relevant experience in a senior sales or supervisor role, within a luxury retail environment or high volume customer facing role.
* Proven retail sales experience, incorporating back-office duties such as rotas, payroll etc.
* Proven experience managing and developing a team.
* Excellent organisational and administration skills.
* Must have a good knowledge of Microsoft Word & Excel.
* Ability to gather customer feedback and trends and share said insights with management.
* Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management.
* Can consistently elevate the customer experience by being proactive, approachable, positive and engaging.
* Ability to identify each customer’s unique needs and tailor your customer service approach accordingly, as well as provide a welcoming space for customers to ask questions.
* Familiarity with the user functionality of desktop, mobile, tablet and digital technology.
* Ability to multitask and work in a fast-paced environment.
* A positive “can do” attitude.
* A passion for MISSOMA as a brand and our products, as well as an understanding of the MISSOMA mission and aesthetic.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Industries
* Retail Luxury Goods and Jewelry
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