Overview
Ateneu, West London, United Kingdom, is hiring a Head Concierge to work on a residential development. The Head Concierge is responsible for the day-to-day management of the site, its staff, security and services for the benefit of all residents.
Salary: £35,000 per annum
Rota: Monday to Friday, 8am to 6pm
Responsibilities
* Take responsibility for the presentation, cleanliness and safety of all public areas.
* Interact with residents in a courteous, professional and helpful manner at all times.
* Report any breaches of security or damage to the relevant authorities.
* Report repairs and issues raised by residents.
* Arrange rosters/holiday cover.
* Delegate tasks as appropriate to night shift concierge, security staff or cleaners.
* Coordinate training, including health and safety awareness.
* Conduct weekly feedback discussions between the manager and relevant concierge.
* Be aware of and manage all visitors and contractors on site.
* Regularly monitor all access control systems.
* Be fully conversant with site manuals, operating procedures, and operation of communal M&E items; refer omissions to the Property Manager.
* Identify training needs from manuals and liaise with the Head of Facilities.
* Be aware of approved company policy regarding lift emergencies, specifically the release of trapped passengers.
* Make regular backups of access control/IT systems.
Experience / Qualifications
* Strong administration and communication skills (written and oral).
* Proven experience in managing and leading a team.
* Ideal candidates will have previous residential or 4-5* hotel backgrounds, at a similar level.
* Strong attention to detail.
* Excellent customer service and people skills.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
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