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Technology Process Engineer - ITSM, Telford
Client: Phoenix Group Holdings
Location: Telford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e46df6b7186a
Job Views: 3
Posted: 10.05.2025
Expiry Date: 24.06.2025
Job Description:
We have an incredible opportunity to join Phoenix Group as a Technology Process Engineer ITSM within our Technology Resilience & Control team in Technical Service Operations.
Job Type: Permanent
Location: Based in Wythall, Telford, London, or Edinburgh, with hybrid working options.
Flexible working: Options for part-time, job-share, and other flexible arrangements will be discussed during recruitment.
Closing Date: 23/05/25
Salary and benefits: £46,900 - £60,000 plus 16% bonus (up to 32%), private medical cover, 38 days annual leave, pension, life assurance, career breaks, income protection, volunteering days, and more.
Who are we?
We aim to be the best employer for our 6,600 colleagues. As the UK’s largest long-term savings and retirement business, we serve around 1 in 5 UK pensioners. We are committed to sustainability and transitioning to net zero by 2050.
The role
The Technology Process Engineer ITSM oversees the design, implementation, and optimization of IT processes supporting our systems and services. The role focuses on improving IT operations through process innovation, standardization, continuous improvement, and integration of ITSM tools, working with stakeholders to implement frameworks and standards.
Key Accountabilities:
* Process Design & Optimization: Lead the creation, documentation, and deployment of IT processes to enhance service delivery and operational performance.
* Process Improvement: Continuously evaluate and improve IT processes, identify bottlenecks, and adopt best practices aligned with ITIL to meet business and customer needs.
* Technology Integration: Ensure IT processes are integrated with current technologies like automation, cloud, and enterprise software.
* Data Analysis & Reporting: Use analytics to monitor process effectiveness, identify improvements, and report KPIs to leadership.
* Standards & Governance: Develop and enforce standards, policies, and governance for IT processes to ensure compliance and consistency.
* Risk Management: Identify risks in IT processes and proactively mitigate disruptions.
What are we looking for?
* Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile).
* Knowledge of process modeling, lean methodologies, and continuous improvement techniques.
* Experience in process engineering, IT operations, or IT service management.
* Familiarity with IT systems, software development lifecycle, and infrastructure management.
* Ability to manage change and work across complex, cross-functional environments.
We value diversity and welcome applicants from all backgrounds. If your experience differs from the description but you believe you can contribute, we encourage you to apply. Please inform us of any adjustments needed during the recruitment process. We reserve the right to close the advert early and recommend applying promptly.
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