Community Assistant
About the Role
We are seeking a dedicated Community Assistant to join our team in delivering exceptional day-to-day management of the property and its residents. Working collaboratively as part of a dynamic team, you will be responsible for marketing, building maintenance coordination, tenancy administration, and creating an outstanding resident experience to achieve occupancy and retention goals.
Key Responsibilities
Community & Resident Experience
* Work collaboratively with team members to deliver exceptional resident living experiences
* Create positive, memorable experiences for all residents
* Deliver comprehensive front of house services that anticipate and exceed resident expectations
* Respond professionally to customer queries and complaints, following established procedures
* Support and coordinate community events and activities
* Develop and maintain local knowledge resources relevant to resident needs (travel, entertainment, amenities)
Sales & Marketing
* Conduct property viewings and tours for prospective residents
* Follow up on enquiries and drive sales conversions
* Participate in marketing activities including open days and promotional campaigns
* Promote tenancy extensions and additional revenue streams
Administrative & Financial
* Complete administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases
* Chase outstanding rent arrears in accordance with rent collection procedures
* Raise purchase orders following established procedures
* Process tenant refunds in a timely manner and in line with company policy
* Monitor and maximize efficiency of utilities
Operations & Compliance
* Establish and maintain relationships with university clients
* Assist with seasonal preparations including move-in and move-out processes
* Complete Health and Safety compliance activities in line with company policies and procedures
* Participate in on-call roster to provide out-of-hours emergency support for the community as required
Essential Requirements
Experience & Skills
* Significant experience in a customer-facing service delivery role
* Excellent customer service skills with a proven track record
* Strong team player with excellent relationship building and influencing abilities
* Ability to work autonomously, making decisions and taking action when required
* Fluent verbal and written communication skills in English
* Excellent organizational skills with ability to multi-task and prioritize effectively
* Strong numerical skills
* Cultural awareness with ability to adapt communication and negotiation styles to different audiences
* Flexible and adaptable approach to work, thriving in changing environments
* Enthusiastic about delivering exceptional experiences and continuously improving knowledge
Knowledge & Qualifications
* Good level of general education
* Proficient in Microsoft Office suite (Word, Excel, Outlook)
* Experience with databases and booking systems (training provided on in-house systems)
* Knowledge and understanding of UK Health and Safety requirements and legislation