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Income Officer - Social Housing
Location: Greater Manchester
Contract: 3 Months Temporary (Strong Potential to Be Extended)
Working Pattern: Hybrid (Home Working & Estate/Office Visits)
We are partnering with a well-regarded Housing Association in Greater Manchester who are seeking an experienced Income Officer to join their team. This is an excellent opportunity for someone with a strong background in rent management and income recovery who can make an immediate impact.
Role Overview
As an Income Officer, you will be responsible for managing rent accounts across a defined patch, maximising rental income while supporting residents to sustain their tenancies. You will take a proactive, customer-focused approach to arrears management, early intervention, and legal processes where required.
Key Responsibilities
* Manage a patch of rent accounts across general needs and/or supported housing
* Proactively monitor rent arrears and take early action to prevent escalation
* Engage with residents to agree and maintain affordable repayment plans
* Provide advice and support around welfare benefits, Universal Credit, and financial inclusion
* Prepare and progress cases for legal action where necessary, including court attendance
* Work closely with Housing Officers, Financial Inclusion teams, and external agencies
* Maintain accurate case notes, documentation, and rent account records
* Carry out home visits and attend meetings as required
About You
* Previous experience as an Income Officer, Rent Officer, or similar (minimum 12-18 months)
* Strong knowledge of rent recovery, housing legislation, and welfare benefits
* Confident managing arrears cases from early intervention through to legal action
* Excellent communication, negotiation, and problem-solving skills
* Experience working with vulnerable residents and partner agencies
* Comfortable lone-working and managing a varied caseload
* Able to start on 5th January with no notice restrictions
Why Apply?
* Respected and supportive Housing Association
* Genuine temp-to-perm opportunity
* Hybrid and flexible working arrangement
* Opportunity to make a real difference to residents' financial stability
If this sounds like the right opportunity for you, please apply with your latest CV. You're also welcome to share this role with anyone who may be interested
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