Overview
We are seeking a dedicated and experienced restaurant Manager to join our dynamic team. This role is pivotal in ensuring a welcoming and efficient environment for our guests while overseeing daily operations. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service within the hospitality industry.
Duties
* Manage the front of house operations, ensuring high standards of service and guest satisfaction.
* Oversee the reception area, greeting guests warmly and efficiently handling check-ins and check-outs.
* Coordinate with various departments to ensure smooth operations and effective communication.
* Train, supervise, and motivate front of house staff to maintain an excellent level of service.
* Handle guest complaints and feedback professionally, striving for resolution and improvement.
* Maintain an organised schedule for staff shifts and manage staffing levels effectively.
* Ensure compliance with health and safety regulations while maintaining a clean and safe environment.
* Utilise IT systems, including Word and Outlook, for scheduling, reporting, and communication purposes.
Skills
* Exceptional customer service skills with a focus on guest experience.
* Strong organisational abilities to manage multiple tasks efficiently.
* Proven leadership qualities to inspire and guide a team in a busy environment.
* Excellent communication skills in English, both verbal and written.
* Proficiency in IT applications such as Word and Outlook is essential.
* A background in hospitality is preferred but not mandatory.
If you are passionate about creating memorable experiences for guests while leading a dedicated team, we invite you to apply for the Front of House Manager position.
Job Type: Full-time
Pay: £15.50 per hour
Expected hours: 38 – 45 per week
Benefits:
* Company pension
* Free parking
* On-site parking
Experience:
* Management: 1 year (required)
Work Location: In person