Responsibilities
* Provide an efficient supply of new vehicles to all distribution channels (inc. Retailer, Fleet, Company Cars, Employee Scheme, Emergency Services, and Online Orders).
* Process vehicle allocations and monitor preparation / delivery. Proactively resolve logistical issues and ensure timely delivery of cars to customers.
* Point of contact to resolve queries and provide support to the Retailer Network, Field Sales, Tilbury Import Centre, Distribution Partner, and Hyundai Finance Services.
* Administer new vehicle supply procedures and system processes, produce order & stock reports.
* Provide guidance to Retailer network on all registration processes and DVLA procedures.
* Handle all calls & emails / tickets positively, provide accurate supply information to Retailer Network and internal customers. Ensure availability to take incoming calls and respond to tickets via the systems provided.
Core Team Duties
* Supply Helpdesk Phone Support / Call Handling.
* Respond to Supply Tickets / Retailer Queries in a timely manner.
* Analyse Factory Production / Shipping Schedules / Quote ETA's for Pipeline Orders.
* Process Vehicle Orders & Cancellations / Amendments.
* Action Sales Type Change Requests via Ticketing System & SAP.
* Ring-fence Stock for Retailer Fleet Deals & Process Allocations / PDIs / Deliveries (working with Fleet Operations Managers).
* Arrange Miscellaneous Uplifts / Vehicle Movements for Retailer Transfers / Returns.
* Progress Chase Orders with Tilbury & ECM (Vehicle Preparation, Repairs, Offloads & Deliveries).
* Update Cherished Transfers / Registration Number Amendments / De-registrations.
Individual Tasks (Assigned to Members of Supply Team)
* Produce & Distribute Cars On Inventory Hold Report & Monitor Inventory Hold Expiry Dates
* Process Police Orders & Update Tilbury Police Log
* Produce Weekly Order Status Reports for Police Authorities Complete V55 Registrations in HyWay for Police Sales (NOS)
* Ring-fence New Retailer Launch Stock & Arrange Deliveries
* Produce & Distribute Hyundai Capital Morning Reports (Credit Hold and Pending Wholesale)
* Action Daily Credit Rejections / Approved Credit Hold Releases (Hyundai Finance)
* Co-ordinate Daily V55 Print and Post (Registration Forms)
* Resolve Registration Disputes
* Reserve / Allocate Car Swap Vehicles for Customer Service
* Produce & Distribute Daily Orders Report
* Advise Allocated Damaged Cars to Relevant Retailer & Prioritise Sold Orders with Tilbury
* Process Company Car / Marketing / Product / Press / Fleet Demo Vehicle Requests
* Process Uplift Returns in SAP
* Monitor Optional Extra Installations at Tilbury & Chase Completion
* Advise Offload Cars to Relevant Retailer & Prioritise Sold Orders with Tilbury
* Ring-fence Stock & Process Orders for Fleet Contracts
* Process Employee Car Scheme Orders in SAP & Provide ETAs
* Process ECOS Orders in SAP & Provide ETAs
* Validate ECM Invoices for Vehicle Movements & Process for Payment
Person Specification
* Strong customer service orientation.
* Excellent telephone /email skills, detail conscious & accurate.
* Self-motivated / positive attitude.
* Organized and good co-ordination skills.
* Ability to operate under pressure and be flexible.
* Numerate / keyboard skills / articulate.
* Good problem solving skills.