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Information Technology Support Engineer, leeds, west yorkshire
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Client:
Location:
leeds, west yorkshire, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Views:
1
Posted:
25.05.2025
Expiry Date:
09.07.2025
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Job Description:
Job Title: 1st/2nd Line Support Engineer
Type: Permanent
Start Date: ASAP
We’re looking for a proactive and customer-focused 1st/2nd Line Support Engineer to join a growing IT support team. This role is ideal for someone who enjoys solving problems, working with a variety of technologies, and delivering excellent service to users across the organisation.
You’ll be responsible for handling day-to-day support tickets, troubleshooting hardware and software issues, and escalating complex problems when needed. It’s a great opportunity to build on your existing experience and develop further in a dynamic technical environment.
Key Responsibilities:
* Provide 1st and 2nd line technical support to internal users via phone, email, and in person.
* Troubleshoot and resolve issues related to desktop/laptop hardware, Windows OS, Office 365, printers, and mobile devices.
* Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
* Set up new user hardware, perform software installations, and manage asset records.
* Escalate complex issues to 3rd line or specialist teams as required.
* Maintain clear and accurate records of work using the helpdesk/ticketing system.
* Support IT projects, rollouts, and upgrades as needed.
Key Skills & Experience:
* Previous experience in a 1st or 2nd line IT support role.
* Strong knowledge of Windows 10/11, Office 365, and general desktop support.
* Experience with Active Directory, Exchange, and basic network troubleshooting (e.g., DNS, DHCP, IP).
* Understanding of ITIL processes and working within an SLA-driven environment.
* Excellent communication and customer service skills.
* Ability to manage workload and prioritise tickets effectively.
* Exposure to Azure AD or Intune.
* Experience with remote support tools and ticketing systems.
* Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications).
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