Role: Head of Payment Operations
Location: Dubai (Applicants must be willing to relocate to Dubai to work in the Dubai office.)
Salary: £70,000 - £75000
A fast-growing fintech in Dubai that operates at the intersection of FX, payments, and digital banking is looking for a Head of Payment Operations to join the team.
Payment Operations sits at the heart of the business, ensuring seamless global payments, liquidity management, compliance, and vendor relationships - all critical for scaling.
Key Responsibilities of the Head of Payment Operations:
* Payment Operations Leadership: Oversee reconciliation, treasury, liquidity, back-office processes, vendor relationships, and automation.
* Automation & Process Improvement: Move away from manual work (Excel-heavy) towards digital solutions that free the team for higher-value tasks.
* Vendor & Provider Management: Negotiate with PSPs, banks, and crypto/payment providers to ensure competitive capabilities and cost efficiency.
* Liquidity & Treasury Management: Forecast and maintain provider balances, avoiding shortfalls while optimising capital allocation.
* Stakeholder Management: Act as the bridge between CEO, finance, risk, dealers, and external partners.
* People Leadership: Motivate and manage a mid-sized team performing repetitive, detail-oriented work.
Key Requirements of the Head of Payment Operations:
* 8–10 years’ experience in payments/fintech
* Background in FCA-regulated or highly regulated fintechs; exposure to crypto is a plus.
* Excel expertise and ability to design financial processes (ledger logic, reconciliations, forecasting).
* Proven vendor negotiation and partnership management track record.
* Strong people manager – able to keep teams motivated through repetitive operational tasks.
* Product mindset – able to treat payment operations as a “product,” working with engineering to build scalable systems.
* Comfortable with startup culture: lean teams, fast pace, building from scratch.
The team are offering 30,000–33,000 AED/month (£70,000-£75000), alongside a benefits package which includes ESOP, medical insurance, and visa sponsorship.
This role is open to people living in Dubai, or people willing to relocate to Dubai to work in the Dubai office.
If you think you are suitable for this role, please apply for immediate consideration.