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Paul Andrew Property and Relocation (PAP) is a growing alternative / serviced accommodation provider offering high-quality, fully-furnished apartments and homes for short, medium and long stays. We’ve been proud to do so for 26 years! Our mission is to deliver exceptional guest experiences through operational excellence and attention to detail. We are seeking an enthusiastic, proactive Operations Executive to join our dynamic team.
Company Overview:
Paul Andrew Property and Relocation (PAP) is a growing alternative / serviced accommodation provider offering high-quality, fully-furnished apartments and homes for short, medium and long stays. We’ve been proud to do so for 26 years! Our mission is to deliver exceptional guest experiences through operational excellence and attention to detail. We are seeking an enthusiastic, proactive Operations Executive to join our dynamic team.
Role Summary:
As an Operations Executive, you will be responsible for supporting the day-to-day management of our accommodation portfolio. You will ensure our properties are maintained to a high standard, coordinate housekeeping and maintenance, manage supplier relationships, and contribute to delivering a seamless guest experience from check-in to check-out.
Key Responsibilities:
* Coordinate daily operations across multiple serviced accommodation units
* Schedule and oversee management of compliance, operations, and maintenance teams
* Conduct regular inspections to ensure quality standards are met
* Monitor and manage inventory levels (linen, toiletries, consumables, etc.)
* Assist with guest check-ins/check-outs and resolve on-site issues promptly
* Liaise with external suppliers and contractors for repairs, compliance, and servicing
* Respond to guest queries and complaints with professionalism and urgency
* Maintain up-to-date records of property status, maintenance logs, and operational KPIs
* Support onboarding of new properties into the portfolio (setup, furnishing, compliance checks)
* Collaborate with other departments including reservations, customer service, and finance
Requirements:
* Proven experience in operations, hospitality, property management, or serviced accommodation
* Strong organizational and multitasking skills with a high attention to detail
* Excellent communication and interpersonal abilities
* Ability to thrive in a fast-paced, dynamic environment - no two days are the same!
* Tech-savvy – comfortable using property management systems (PMS), Google Workspace/MS Office, and task management tools
* Driving license and access to a vehicle (preferred or required depending on the area)
Desirable:
* Knowledge of property, health and safety compliance
* Understanding of short-term rental industry platforms (e.g. Rightmove, Zoopla Booking.com, VRBO)
What We Offer:
* Competitive salary and performance-based incentives
* Opportunities for career progression in a growing company
* Supportive, team-oriented work environment
* Regular team building activities
* Training and professional development opportunities
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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