Overview
We are looking to fill two positions: one Permanent and one Fixed Term. We are thrilled to offer an opportunity to join our dynamic Urgent Care Service, where you will play a key role in supporting all our Urgent Care Teams to deliver efficient, high-quality care. We are seeking a highly motivated and enthusiastic individual, equipped with a broad range of office and administrative skills, to provide essential management support within our Urgent Care services.
This full-time position (37.5 hours per week) is integral to ensuring seamless service delivery across the Services. As part of the role, you will collaborate closely with the Business Support Lead and administrative teams to assist in the smooth operation of the Urgent Care services, helping to maintain our high standards of care.
Details
Date posted: 15 September 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £37,259 to £45,356 a year per annum inc HCAS (pro rata if P/T)
Contract: Permanent
Working pattern: Full-time
Reference number: 333-J-UC-0036
Job locations: The Gordon Hospital, London, SW1V 2RH
Employer: Central and North West London NHS Foundation Trust
Employer's website: cnwl.nhs.uk/work
Main duties of the job
* To be responsible for the day to day management of administrative functions in the Urgent Care Service, and the development, implementation and maintenance of office practices and procedures to ensure that all non-clinical requirements of the Service are met.
* To carry out a range of administrative tasks and be able to provide cover for other team members, and also for the Business Support Lead, as and when required.
* To take responsibility for tracking and logging equipment and assets, reporting and escalating IT issues, broken equipment or office issues, and ensuring adequate stock levels of stationery and that office equipment is maintained at all times.
* To monitor the cleaning contract for the office/site in liaison with site services and attend relevant meetings as appropriate.
* Assist the service by stepping into the numbers as required due to short notice staffing shortages or high acuity with the service.
Please see full job description for further information.
About us
Central and North West London NHS Trust expects all Band 5 administrators to act in a way that shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.
* COMPASSION: contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
* RESPECT: respect everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.
* EMPOWER: empower others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
* PARTNERSHIP: work in partnership and recognise that commissioners and users are the people who generate and pay for our work.
We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working in healthcare settings.
Person Specification
Education and qualifications
* Essential: Educated to a diploma level or NVQ level 4 or equivalent experience.
* Desirable: Recognised qualification in the use of computer software e.g. Microsoft Word, Excel, Access, ECDL
Previous experience
* Essential: Relevant qualification/experience plus administrative experience; including any NHS experience; experience of staff supervision/management; previous experience of minute taking and diary management.
Skills, knowledge & abilities
* Essential: Experience of managing database information systems and ability to analyse data.
* Essential: Comprehensive working knowledge of Microsoft Office (Word, Excel, PowerPoint and Access).
* Essential: Numerate and able to provide statistical data clearly and accurately.
* Essential: Good organisational skills and ability to work on own initiative.
* Desirable: Knowledge of managing non-clinical contracts; knowledge of Health and Safety regulations.
Attitudes, aptitudes & personal characteristics
* Essential: Ability to prioritise and plan multiple complex and conflicting work demands.
* Essential: Ability to manage workload and work within broad policies and procedures.
* Essential: Ability to work as a member of a team and demonstrate good customer relations.
* Essential: Ability to learn new skills and adapt to change.
Other information
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants for entry clearance into the UK have had to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants (over 18) are also subject to this requirement. Guidance can be found at the linked Criminal records checks for overseas applicants.
Employer details
Central and North West London NHS Foundation Trust
The Gordon Hospital
London
SW1V 2RH
Website: cnwl.nhs.uk/work
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