Our client is seeking experienced Caseworkers to support a high-priority government programme assisting eligible foreign nationals and their families who supported UK operations over the past 20 years. This is an opportunity to contribute meaningfully to a sensitive, high-impact initiative within the Defence sector. This role requires strong case management skills, policy adherence, and emotional resilience due to the sensitive nature of the work.
Location: Hybrid – Whitehall, Inner London
Contract Length: Until 31 March 2027
IR35 Status: In Scope
Clearance Required: Active SC Clearance
Start Date: ASAP
Key Responsibilities:
* Manage individual cases efficiently and with empathy, in line with government policies and procedures.
* Analyse complex information from multiple sources to make well-justified decisions.
* Ensure decisions are clearly documented and aligned with relevant policies.
* Handle sensitive information with a high level of confidentiality and professionalism.
* Meet daily case handling targets while maintaining quality and accuracy.
* Liaise with internal and external stakeholders to support effective resolution of cases.
* Work within a high-paced, operationally sensitive environment.
* Maintain compliance with data protection regulations at all times.
Essential Criteria:
* Active SC Security Clearance (must be sole UK; dual nationals are not eligible).
* Demonstrable casework experience, particularly in high-pressure or policy-driven environments.
* Strong analytical skills and attention to detail.
* Experience applying government policy to case decisions.
* Excellent verbal and written communication skills.
* Confident user of Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
* Proven ability to work under pressure and meet tight deadlines.
* Comfortable working with and discussing graphic/disturbing material (resilience is essential).
* High level of empathy while maintaining strict adherence to policy-based decisions.
* Good understanding of Data Protection principles.
Desirable Criteria:
* Background in Home Office, policing, or immigration-related work.
* Experience handling complex or sensitive cases.
Working Arrangement:
* Hybrid role based in Whitehall, London.
* Initial 10-day induction required onsite.
* Office attendance 1–3 days per week (minimum), subject to business needs.
* Candidates must be local to London — no travel expenses provided.
Interview Process:
* One stage interview via MS Teams.