Manchester – full time onsite required
Fantastic opportunity to secure an initial 6 months contract as an Enterprise Support Analyst. The Enterprise Support Analyst will provide multi skilled administrative and technical support to the wider business users at DCC. The Enterprise Support Analyst performs a vital role delivering first and second line incident management support and request fulfilment to the Smart DCC business and IT system users, working in collaboration with the Capita Workspace Agility Team. The Enterprise Support Analyst will also collaborate with stakeholders from around the business and demonstrate and promote the DCC Values and Behaviours.
What will you be doing?
Asset Management, control the stock of all portable IT equipment, managing the issuing and recovering of laptops and peripherals from joiners and leavers and in life replacements
Request, Incident & Problem Management
Technical Management
Stakeholder Engagement, work with business operations and HR teams in the joiners, movers, and leavers activities and provide exceptional Service Support to the business.
Knowledge Sharing
Time Management, prioritising and managing projects and open cases at any one time
What are we looking for?
Extensive experience of working in an IT Support environment at first and second line
Batchelor’s degree in Information Technology or Computer Science
Microsoft Certified IT Professional
Experience with Active Directory, Directory Services, Group Policy, DHCP, DNS, Cyber Security, Endpoint protection, Antivirus technologies, Web Filtering, Mail Filtering, Exchange, Email, Mobile Comms and telephony including tablets
Excellent written and verbal communication skills
About the DCC:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.
Company benefits:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.
If there are any questions you’d like to ask before applying, please contact Nick Haymanor complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.
Join the DCC and discover the power of you.
What to do now
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact Nick Hayman
Please click here for the Capita statement.
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