The post holders will provide a range of 2nd & 3rd line technical support services for the organisations server and network infrastructure, including hardware and software support, development & implementation for systems, servers, storage, security and virtualisation and will also have experience of supporting network infrastructure and wireless connectivity in a large corporate setting.
As this role is both technical and operational the post holders will support the day-to-day running of the IT Servers and Networks to agreed service levels and installation of new hardware and systems when required with participation as a project team member and in some cases project lead for ongoing technical support improvements to the organisations infrastructure.
Together with the rest of the team the post holders will support IT users and be responsible for keeping the organisations staff and other IT colleagues fully informed of the progress of calls raised with the Service Desk, maintaining clear, high quality records on actions undertaken in support of resolving IT incidents.
Working with the IT Server and Network Lead Engineer the post holder will ensure IT services and solutions are appropriately and cost effectively designed and implemented to sufficiently support the organisations clinical and operational capability.
Main duties of the job
The successful candidates should have a friendly, professional and customer focused approach; always putting the customer first and ensuring they are kept up to date with the status and progress of incidents and service requests. Candidates will also need to possess good analytical and problem-solving skills.
The post holders will be a valued member of a well-run and efficient IT team.
Applicants should have some experience of working within a similar environment, have excellent organisational skills and the ability to prioritise and analyse complex issues as well as having an excellent telephone manner and communication skills. The post holder should be able to remain calm under pressure and express solutions or ideas to customers in a clear and non-technical manner.
The post holders should have 3 years experience of working with large corporate computing and networking environments. Experience working within an NHS environment is favourable.
The Infrastructure Engineer role will be part of a rota covering the service operating hours of 07:30 to 18:30 Monday to Friday over a 37.5 hour working week. The role will also include the need for on-call third line duties on a rota.
Please note there are two, full time vacancies available for this post.
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