Role overview
We are looking for a Business Support Administrator to join our team on a permanent part-time
basis. The successful candidate will provide and manage key administrative and support functions
for the business supporting the Managing Director with administrative/ PA services.
This is a new role which can offer excellent development and is ideally suited to candidates who
want to develop a career and take on greater responsibility for the day to day running of the
business as it enters an exciting period of growth.
It requires a minimum of 5 years experience working in either a fast paced Commercial or Education
environment, preferably with an understanding of safeguarding.
You will have excellent Microsoft skills including Outlook, Word, Excel and PowerPoint, be self-
motivated, professional, and enthusiastic with the energy to help drive the business forward as part
of a small but expanding team. You will have a good eye for detail and have good organisational
skills. Our team is based in Newcastle under Lyme but you will occasionally be working on your own
so you will need to be able to work under your own initiative but also demonstrate excellent time
management, strong work ethic and integrity.
The Key duties and responsibilities are as follows:
General business support
Take incoming calls and deal with enquiries
Direct calls and enquiries to the appropriate team member
On-board new Tutors and ensure they are set up on the necessary system and platforms
Act as a coordinator to ensure effective time–tabling for Tutors and liaison with
students/clients
On-board new students through liaison with their parent/guardian) and business clients with
personal and contact details
Ensure that all Tutors have appropriate DBS clearance and qualifications
Organise, update and renew various company policies e.g. Insurance, Health and Safety etc
Manage the renewal of various company registrations and accreditations
Organise and renew company software licenses e.g. MS Office
Take notes from meetings and project conference calls, distribute and progress actions as
required
Manage internal databases, including data entry where required
Observe Tutor lessons as necessary
Arrange calls, conference calls and meetings for the Sales Team
Sales, Marketing and Customer Relationship Management
Act as first point of contact for Customers and clients
Support project proposals and tenders for future business opportunities using agreed
standard templates
Investigate and satisfactorily resolve customer complaints
Support preparation of marketing campaigns
Assist and manage the company’s website, including business activity through the site
Support the development of social media including Facebook and LinkedIn
Manage and update the opportunities and contacts lists
Setting up presentations and support the development of new learning materials
Working hours and practice.
Hours can suit the candidate but ideally 20 – 24 hours per week worked over 3 days but this can be
discussed to suit both parties. Flexibility is also important.
The role is based at our offices in Newcastle under Lyme and the nature of the role is such that it is
office based with an option to work from home in the future. Ideally you will have a full current
driving license.
IT and education requirements
Essential skills
Intermediate/advanced level of skills/knowledge in the following software packages/types -
Microsoft Office (Word, Excel, PowerPoint, Outlook, LinkedIn)
GCSE – Maths and English
Personal qualities
Attention to detail
Ability to work accurately and effectively under pressure and to prioritise workload, whilst
remaining calm and composed
Excellent written and verbal communication skills
Able to work on your own or as part of a team
Demonstrates initiative
Excellent organisational skills
Willingness to take personal ownership/solve problems as they arise, but also can identify
issues for referral