Job Brief
The Customer Strategy team owns the end-to-end creation of in-product messaging, content and experiences that drive action and help customers unlock the full value of Moneybox’s offering. These need to be highly creative, engaging, and impactful while working seamlessly with the broader product experience. We’re looking for a Product Designer with strong visual‑craft to lead high‑impact improvements across these critical experiences in a high‑ownership, evolving product environment. You’ll tackle meaningful, commercially‑aligned problems at pace and shape solutions that increase clarity, conversion and long‑term engagement. You’ll own impact, not just execution. This role reports to the Design Lead, UI and Systems.
What You’ll Do
* Own high‑impact problems from early discovery through launch and measurable outcomes.
* Translate data and customer feedback into designs that clarify value and drive action without creating visual noise or impeding usability.
* Partner with Product and Engineering to define success and drive measurable outcomes.
* Collaborate with Content and Marketing specialists to draft and refine copy that’s clear, concise and on‑brand.
* Prototype quickly, validate with real users and use data to refine decisions.
* Deliver engaging, high‑quality experiences across native iOS, Android and responsive web.
* Think systematically: Contribute to our dynamically managed component library, establish frameworks and create documentation.
* Integrate our brand guidelines into the product through considered visual design and assets, engaging interactions and delightful motion, collaborating with Brand Designers.
* Influence beyond your squad, articulate trade‑offs clearly and raise the quality bar.
* Utilise AI tools and workflows to drive efficiency and enhance creativity.
What This Role Isn’t
* A typical feature‑led Product Design role suitable for generalists.
* A Brand or Marketing Design role – UX expertise is required.
Who You Are
* 5+ years designing for digital products, with strong native mobile experience, systems thinking and knowledge of accessibility standards.
* A balanced portfolio demonstrating UX expertise, business and customer impact, and visual craft.
* Comfortable navigating ambiguity, evolving priorities and making trade‑offs.
* Experience using research, behavioural insight and data to inform decisions.
* Strong ownership: you independently seek answers and make decisions when appropriate.
* An iterative approach and growth mindset.
* Clear, confident communication across disciplines and levels.
Nice to have
* Experience in financial services, banking, payments or other regulated environments.
* Experience with CMS tools (e.g. Contentful).
* Experience adopting AI within real workflows.
* Advanced prototyping skills.
Our Commitment To DE&I
At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open‑minded and always willing to go the extra mile to ensure all applicants can present their full self and potential.
Working Policy
We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role is either hybrid or remote, candidates must be based within the UK.
Visa Sponsorship
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
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