NFP | Receptionist - Casual | Animal Care Award rate from $35.15
About Us
At Animal Welfare League of Queensland (AWLQ), our vision is for every companion animal to have a safe and caring environment where their needs are met. We are driven by a commitment to integrity, compassion, innovation, and optimism. As a leader in the animal welfare sector, we're dedicated to a brighter future for both animals and our community.
The Opportunity
Are you looking for a rewarding career? AWLQ is currently seeking a casual Veterinary Receptionist to join our Ipswich Community Vet Clinic. In this role, you’ll support the veterinary team in providing exceptional customer service and care to our clients and their animals. This position requires availability during the holiday period.
You will be working alongside a team of highly skilled and passionate veterinary professionals under the banner of one of the most respected brands in animal welfare. If you’re passionate about making a direct impact on animal welfare, we’d love to hear from you.
Key Responsibilities
* Answer incoming calls with strong professionalism and accurate information.
* Transfer calls to the relevant department.
* Provide strong face-to-face customer service and facilitate appointment setting.
* Facilitate the admission and discharge of patients.
* Ensure the register balances are reconciled at the end of each day.
* Assist with preparing invoices and other documentation as well as document management.
* Replacing merchandise in the waiting room store.
* Complete a variety of general administrative duties
* Responsible for opening and closing the reception area, and ensuring it is clean and tidy.
* Comply with all OH&S guidelines to ensure high standards of personal care are maintained
* Ensure issues are addressed and conflicts resolved with a high degree of maintained customer support.
* Answer a broad range of client questions associated with AWLQ and work in accordance with policies and procedures.
Essential Skills And Attributes
* Current Driver’s License.
* Strong experience in a high volume intensive customer service environment.
* A minimum of 2+ years experience in administrative and reception roles.
* Intermediate Microsoft Office Suite and IT systems ability (minimum).
* Strong communication and interpersonal skills combined with the ability to resolve customer issues.
* Demonstrated affinity with animals.
* Demonstrated ability to work well with all levels of the team and wider organisation.
* Ability to work independently as well as effectively contributing in a team environment.
* Strong attention to detail.
We Offer
* Competitive remuneration aligned with experience.
* Access to an independent Employee Assistance Program (EAP) to support your wellbeing.
* Employee discounts on veterinary services and retail products.
How To Apply
If you’re a dedicated professional with a passion for animal welfare and providing outstanding customer service, we’d love to hear from you.
Please submit your application, including your resume and cover letter, outlining your relevant experience. Applications will be reviewed as they are received, and we'll close the position once we find our ideal candidate.
Apply Now
About Us
AWLQ is one of Queensland’s most dynamic and best-loved charities. Our organisation is the leader in the zero euthanasia movement nationally and is considered a national leader in animal welfare. AWLQ locally provides a safe haven for close to 10,000 stray and homeless animals each year, while also assisting other communities in saving homeless animals.
In addition to our shelter work, we are committed to keeping pets and people together by providing lifesaving support and resources to people in need with companion animals. We are known for our grassroots and innovative community-based animal welfare work including our community vet clinics, Getting to Zero, Golden Hearts Seniors’ Support Program and the National Desexing Network.
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