Role Overview
We are looking for an Integration Support Technical Consultant to join our team. The role supports client evaluations of TransUnion API Solutions, provides integration support and technical consultancy services to new and existing clients, and offers best‑practice advice on implementation and testing of TransUnion API Solutions.
Key Responsibilities
* Serve as the point of contact with clients’ technical and business teams throughout the integration process to enable a rapid go‑live.
* Deliver excellent customer service, providing a superior integration experience.
* Apply in-depth technical knowledge to ensure clients are properly set up and configured to meet their requirements.
* Troubleshoot API‑integration related client queries to a high standard.
* Support product teams with product enhancements or new product initiatives.
* Build and maintain software development toolkits (SDKs) for TransUnion API Solutions.
* Assist sales teams in responding to tenders/RFIs and deliver technical presentations to prospective clients (pre‑sales).
Essential Skills & Experience
* Strong customer focus.
* Ability to understand products and services from a technical point of view.
* Excellent communication skills, able to translate complex technical concepts for non‑technical audiences.
* Forward‑thinking with problem‑solving mindset.
* Understanding of Application Programming Interfaces (APIs).
* Understanding of XML and JSON.
* Strong analytical skills.
* Strong interpersonal skills.
* Good presentation skills.
* Strong organisational and time‑management skills.
* Proficiency with Microsoft Office (Word, PowerPoint, Excel, Outlook).
Desirable Skills & Experience
* Understanding of XML‑SOAP Web Services, including WSDL/XSD, XPath and XSLT.
* Understanding of REST services.
* Basic understanding of software development principles (functions, classes, object‑orientation).
* Basic understanding of systems and network architecture, including secure transport protocols such as TLS.
Benefits
* 26 days' annual leave + bank holidays (increasing with service).
* Global paid wellness days off + a bonus day off to celebrate your birthday.
* Generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan.
* Private healthcare + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools.
* Access to our diversity forums and communities.
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