Salary: £25,000 - 28,000 per year Requirements: Experience in a 1st line IT support or IT service desk role Working knowledge of Windows OS and Microsoft 365 Understanding of IT support principles and ticketing systems Basic knowledge of Active Directory Strong communication skills with the ability to explain technical issues clearly A proactive, customer-focused and team-oriented approach Relevant IT training or certifications (e.g. ITIL) – desirable Exposure to Microsoft Teams, SharePoint or MDM – desirable Responsibilities: Provide 1st line technical support for hardware and software issues Log, prioritise, troubleshoot and resolve IT tickets, escalating where appropriate Support Microsoft 365, Windows and basic Active Directory administration Set up and maintain meeting room and AV equipment Deliver IT inductions and support employee onboarding and offboarding Prepare and configure laptops, devices and user accounts for new starters Maintain IT asset inventories, documentation and how-to guides Support desk moves, office IT setup and general IT tasks Technologies: Active Directory Hardware Support ITIL Microsoft 365 SharePoint Windows Office 365 More: We are excited to announce a newly created role in our highly collaborative team, where you will deliver frontline technical support. In this position, you will play a key role in resolving day-to-day issues, supporting new starters, and ensuring that our technology enables the organization to operate effectively. last updated 5 week of 2026