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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives.
We are offering an exciting opportunity for an experienced support engineer to join our growing team. In this role, you will uphold high standards of client service as we expand our delivery capabilities.
Key Requirements:
* Reliable and self-motivated professional with a proactive work approach.
* Strong problem-solving skills and effective application of technical knowledge.
* Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
* At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Provide support and administration for Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
* Implement and maintain MDM solutions, including Microsoft Intune, using PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and network issues, utilizing knowledge of TCP/IP, DNS, and DHCP.
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