Job Title: Customer Service Advisor
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business: looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you'll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximise upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience and continually improve our service.
This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What We Offer
You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. Our rewards package includes flexible benefits such as a generous holiday allowance (with options to buy or sell leave), life assurance, retail discounts, recognition awards, and a comprehensive pension scheme.
About You
If you join us, we’ll provide the necessary training and support for your success. We’re committed to your personal development and future career aspirations.
To succeed as a Customer Service Advisor, you should have:
* Proven experience in a customer service role, preferably handling inbound order or sales inquiries, successfully completing transactions and satisfying customers
* Experience in developing and utilising product knowledge, with a keen interest in understanding our product range and the wider Sunbelt business
* Exceptional communication skills, including negotiating and influencing, with the ability to engage and build relationships with internal and external customers
* The ability to use your judgment and initiative to make decisions aligned with company policies and pricing structures
* Strong team skills and a collaborative approach
* A flexible, adaptable attitude to manage multiple tasks, deadlines, and targets in a fast-paced environment while maintaining high accuracy
* A commitment to continuous improvement, actively suggesting and implementing process enhancements
* Good computer literacy, especially in MS Office, with enthusiasm for learning new IT systems and leveraging technology in your role
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