IT Service Delivery Manager
Bournemouth
Salary up to £40,000
We're hiring a skilled IT Service Delivery Manager to join this fantastic MSP team in Bournemouth. As a Service Delivery Manager, You will be responsible for the day-to-day operation of the business-as-usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders.
DUTIES & RESPONSIBILITIES:
1. Oversee service operations, incidents, and ITIL processes to ensure SLA compliance.
2. Improve service delivery through trend analysis and process improvements.
3. Manage customer service reviews, reporting, and stakeholder relat...