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Claims Complaints Handler, Portsmouth, Hampshire
Client:
Location: Portsmouth, Hampshire, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
3
Posted:
31.05.2025
Expiry Date:
15.07.2025
Job Description:
My client is a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.
The Complaints Handler will play a critical role in managing and resolving customer complaints, conducting root cause analysis, and reporting to provide actionable insights. They will liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers and safeguarding the company from regulatory, financial, and reputational risks.
Required Experience
* Proven experience in handling complaints, preferably in the insurance industry
* Familiarity with regulatory requirements and compliance in the insurance industry
* Strong understanding of motor and property insurance claims
* Exceptional communication and interpersonal skills
* Strong analytical and problem-solving abilities
* Ability to work under pressure and meet tight deadlines
* Attention to detail and high accuracy
* Proficiency in relevant software and technology
Responsibilities:
* Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication.
* Investigate and assess the validity of complaints by reviewing relevant documents and claim details.
* Liaise with internal departments to gather information and resolve complaints effectively.
* Conduct thorough investigations into complaints, reviewing claim files, policies, and correspondence.
* Communicate with customers and involved parties to understand concerns and provide updates.
* Ensure compliance with regulatory requirements in complaint handling.
* Conduct root cause analysis to identify trends and report findings.
* Collaborate with teams to improve processes and enhance customer satisfaction.
Benefits include a generous health-insurance package, industry qualifications paid by the company (after a qualifying period), and flexible remote work options to support work-life balance, including a quality home office setup.
This is a fully remote role, primarily based in the UK.
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