TYPE:
Part Time - Permanent
SALARY:
£1269.84
LOCATION:
Bedford
MAIN DUTIES & RESPONSIBILITIES:
Main Duties and Responsibilities:
* Present a consistent face of IMPAKT Food to our customers, ensuring that our volunteers follow your example. Create a welcoming, customer centred atmosphere that will drive repeat visits and customer retention.
* Carry out additional duties as may be defined from time to time by, and agreed with, senior management.
* Be an active member of our Food team, supporting the Team Leader where needed, including the following areas:
* Data collection / information gathering activities
* Food collection, sorting and storage
* Dealing with complaints to ensure a satisfactory outcome
* Ensuring adherence to all relevant legislation and regulations, including an active part in the cleaning schedule
* Maintaining a fully stocked Food area with goods to support transaction targets
* Contribute to consistent management of quality service delivery through the Trusted Charity Mark methodology
Internal and External Relationships:
* Liaison and team working within:
* All areas of the company's business.
* To be a part of the team with staff and volunteers.
SKILLS & EXPERIENCE REQUIRED:
Experience of working/volunteering within a retail and/or hospitality environment Essential
A proven track record in achieving good customer service performance Essential
Awareness of Equal Opportunities and Diversity in the workplace Essential
Ability to prioritise workload Essential
Ability to communicate effectively to a range of audiences Essential
Good verbal and written skills Essential
Demonstrable tact and diplomacy Essential
Relationship management Essential
Empathy Essential
Experience of working with volunteers Desirable
Full driving licence Desirable
General:
Maintain and observe conditions of health and safety Essential
Willingness to develop within the job and undergo relevant training Essential
Demonstrate and convey a passion for the work of IMPAKT Housing & Support including an understanding of the work we do and the challenges faced. Essential
Be committed to IMPAKT Housing & Support Equality and Diversity Policy Essential
BENEFITS:
- 25 Days and bank holidays (pro rata) - Company pension - Life assurance - Cycle to work - Employee discount - Wellness programme - Training and development - Referral scheme
SCHEDULE:
20 hours a week – Wed, Thurs and Fri 10-3 with flexibility to work either Mon or Tues 10-3, as required
APPLICATION DEADLINE:
5/9/2025
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