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End user customer manager

Birmingham (West Midlands)
Kimberly-Clark
Customer manager
Posted: 30 March
Offer description

Overview

Join the team behind iconic brands like Andrex®, Kleenex® and Kimberly‑Clark Professional. At Kimberly‑Clark it’s all about innovation, growth, and the chance to make a real impact.

We are out to create Better Care for a Better World, and that takes the kind of people who care about making a difference. In this role, help deliver better care for billions of people globally. It starts with YOU.

This role will be part of Kimberly‑Clark’s International Family Care and Professional (IFP) business—an organization rooted in purpose and innovation that has built a legacy with global impact. As Kimberly‑Clark forms a strategic partnership with Suzano to create a world‑class international tissue and professional products company, this role is proposed to transfer to the new venture once the transaction closes, anticipated in mid‑2026, subject to consultation and other applicable legal requirements.


About You

The End User Customer Development Manager works bringing new End User customers (typically between £15k‑£100k per annum) new business to Kimberly‑Clark Professional. Work across multiple segments including Offices, Healthcare, and Education.


Responsibilities

* Leverages Business Intelligence/Market Insights to develop pipeline to target and engage customers to drive market penetration.
* Collaborates with Channel Team and Channel partners to initiate/build relationships with prospective end customers.
* Develops and manages new business quickly for hand‑off to Channel or Key Account Teams.
* Brings insights from customer meetings to inform the customer journey, product/innovation roadmap and marketing programs.
* Typically working on deals between £15k – £100k per annum; partners on negotiation and contract management.
* Will hold a small portfolio of End User customers within a base business portfolio (Key Account sites/high priority EU customer sites).
* Embraces digital technology (video, social media, eCommerce) to identify leads and business opportunities.


Business Objectives And Performance Measures

* Individual new closed‑business financial targets: gross profit, account profitability, growth, new business by category.
* # Net New end users.


Experience

* Professional experience in End User facing selling (hunting).
* Functional skills: experience in selling, pricing strategy, expert in pipeline management.
* Competencies: experience in negotiation, reasonable customer planning & strategy, business acumen.
* Mindsets: demonstrates agility adapting to new situations quickly, relationship oriented, resiliency, proactivity, active learning, active listening.


Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, Kimberly‑Clark is the place for you.


Flex That Works at Kimberly‑Clark

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in‑person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.


To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.


Equal Opportunity Employer Statement

For Kimberly‑Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We are a committed equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required for this position. Employment is subject to verification of local policies.

This role is available for local candidates already authorized to work in the UK only. Kimberly‑Clark will not provide relocation support for this role.


Location & Job Details

Primary Location: No K‑C Work Site - UK NSE

Worker Type: Employee

Worker Sub‑Type: Regular

Time Type: Full time

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