Are you an experienced Dynamics 365 Support Analyst looking for the next step in your career? This is an excellent opportunity to join a growing Microsoft Partner that offers both hands-on support and exposure to project delivery, with a clear path towards consultancy or development. You'll be part of a small, collaborative team supporting a variety of customers across multiple industries. The role combines day-to-day support with the chance to get involved in new implementations and system enhancements. With ongoing mentoring, training, and certification opportunities, this is a role that can grow with you. Dynamics 365 Support Analyst £35,000 - £40,000 Basingstoke area / Hybrid up to 3 per week remote Funded Microsoft certifications to support your career development. Clear career path towards consultancy or development roles. The Role As a Dynamics 365 Support Analyst, you will: Log, manage, and resolve Dynamics 365 CE support requests, escalating where appropriate. Troubleshoot and diagnose issues via phone, email, and occasional site visits. Carry out system customisations such as creating fields, updating forms, configuring business rules, workflows, and Power Automate flows. Work with security roles, user permissions, and data handling tasks (exporting, validating, re-importing). Support project-related work including new implementations, upgrades, and process improvements. Identify opportunities to enhance customer systems and contribute ideas for improvement. About You We are looking for someone with: 2-3 years' experience working with Dynamics 365 Customer Engagement (CE). Strong understanding of customisation, workflows, business rules, and security settings. Experience in a support environment, ideally within an MSP or internal IT/CRM team. Excellent communication skills - able to translate technical issues into clear explanations for customers and colleagues. Desirable skills (not essential): Exposure to Power Platform (Power Apps, Power Automate). Familiarity with Active Directory / Entra ID user management. Basic knowledge of JavaScript (and an interest in developing skills in C#, HTML, CSS, React). This is an exciting role for someone with solid Dynamics 365 experience who wants to develop further, gain project exposure, and grow their career in a supportive, knowledge-sharing environment. Apply now or contact Chris Lynes at Spectrum IT Recruitment for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.