Customer Relations Executive - Greater Manchester / Hybrid / Homebased UK Wide
Salary and benefits Up to £28,000 plus excellent benefits Contract length Permanent, Full time Locations UK wide and home-based
Locations
Customer Relations Executive - Greater Manchester / Hybrid / Homebased UK Wide is available in the following locations:
1. Home-based
2. England
3. Bedfordshire
4. Berkshire
5. Bristol
6. Buckinghamshire
7. Aylesbury
8. Cambridgeshire
9. Cambridge
10. Peterborough
11. Cheshire
12. Chester
13. Cleveland
14. Cornwall
15. County Durham
16. Durham
17. Cumbria
18. Derbyshire
19. Devon
20. Exeter
21. Plymouth
22. Dorset
23. East Sussex
24. Brighton
25. Essex
26. Gloucestershire
27. Cheltenham
28. Gloucester
29. Greater London
30. Central London
31. Greater Manchester
32. Manchester
33. Hampshire
34. Portsmouth
35. Southampton
36. Herefordshire
37. Hertfordshire
38. Humberside
39. Hull
40. Kent
41. Lancashire
42. Lancaster
43. Preston
44. Leicestershire
45. Lincolnshire
46. Merseyside
47. Liverpool
48. Middlesex
49. Norfolk
50. Norwich
51. Northamptonshire
52. Northumberland
53. North Yorkshire
54. York
55. Nottinghamshire
56. Oxfordshire
57. Oxford
58. Shropshire
59. Somerset
60. Bath
61. Taunton
62. South Yorkshire
63. Sheffield
64. Staffordshire
65. Stoke-on-Trent
66. Suffolk
67. Surrey
68. Tyne and Wear
69. Newcastle-upon-Tyne
70. Warwickshire
71. West Midlands
72. Birmingham
73. Coventry
74. West Sussex
75. West Yorkshire
76. Bradford
77. Halifax
78. Leeds
79. Wakefield
80. Wiltshire
81. Salisbury
82. Swindon
83. Worcestershire
84. Redditch
85. Worcester
86. Wales
87. Caernarfonshire
88. Cardiganshire
89. Carmarthenshire
90. Clwyd
91. Wrexham
92. Denbighshire
93. Dyfed
94. Flintshire
95. Glamorgan
96. Cardiff
97. Swansea
98. Gwynedd
99. Mid Glamorgan
100. Monmouthshire
101. Newport
102. Pembrokeshire
103. Powys
104. Scotland
105. Aberdeenshire
106. Aberdeen
107. Angus
108. Dundee
109. Argyll and Bute
110. Ayrshire and Arran
111. Banffshire
112. Berwickshire
113. Caithness
114. Clackmannanshire
115. Dumfries
116. Dunbartonshire
117. East Lothian
118. Fife
119. Inverness-shire
120. Inverness
121. Lanarkshire
122. Glasgow
123. Midlothian
124. Edinburgh
125. Moray
126. Nairn
127. Perth and Kinross
128. Perth
129. Renfrewshire
130. Stirling and Falkirk
131. Sutherland
132. West Lothian
133. Western Isles
134. Wigtown
135. Northern Ireland
136. Belfast
Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester.
Working within our client’s customer support team, you’ll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations.
This is an office based role offering a competitive salary of up to £28k with sociable working hours.
Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!
If this role is of interest to you, please apply online.
Role of Customer Relations Executive:
137. Take full ownership of customer complaints via phone, email, post, and live chat
138. Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively
139. Provide timely, clear, and professional communication to customers throughout complaint resolution
140. Accurately document all cases, maintaining detailed records for future reference
141. Identify recurring issues and suggest improvements to enhance service quality
142. Assist with general enquiries related to bookings—flights, cruises, hotels, transfers, tours and more
143. Process secure payments and issue confirmations
144. Advise customers on travel requirements such as visas, passports, baggage, and accessibility
145. Record and action customer preferences (e.g. dietary needs, room types, special occasions)
146. Maintain and update customer profiles and transaction history
Skills required for the role:
147. Good working knowledge of the travel (and ideally, cruise) industry and experience dealing with third-party suppliers - essential
148. Excellent problem-solving and communication skills
149. Strong organisational abilities and attention to detail
150. Confident handling customer complaints and complex queries
151. Proficiency with Microsoft Office and CRM systems
152. A positive, empathetic, and professional approach to customer service
If you’re interested in learning more about this Customer Relations Executive role, please press the apply online button now!