Facilities Manager, Director
London, Canary Wharf, European HQ. Job ID JR033327.
What You’ll Do In The Role
* You will establish partnerships at all levels within the supplier, emphasizing collaboration, clear expectations, common goals, trust and transparency.
* You will ensure SLAs agreed with vendor partners are on track and partners deliver per contracted KPIs.
* You will oversee all engineering infrastructure, housekeeping and other property‑related services across the managed locations, ensuring that Property Operations maintenance partners operate effectively and in compliance with Morgan Stanley’s rules and guidelines, thereby minimizing risk and protecting the Firm and its franchise.
* You will take the lead role in managing, supporting and communicating critical incidents where the business may be exposed to risk arising from downtime of critical systems.
* You will assist in the implementation of critical engineering system monitoring (smart building technology) as well as building emergency response, incident management and escalation procedures.
* You will participate in the Technology Change Management approval process as the first‑line approver for responsible locations.
* Work directly with Corporate and Enterprise Services and Technology real‑estate stakeholders such as Host Services, Workplace Design and Planning, Property Management, Workplace Support Services, Multimedia, Enterprise Technology Services, Corporate Security & Investigations, etc.
* Track and report on vendor partner performance and compliance with Morgan Stanley standards and requirements.
* Assist with programmes to audit performance and undertake benchmarking comparisons, providing advice on the delivery of best‑in‑class services to the Firm.
* Proactively recommend design modifications and/or enhance maintenance regimes to eliminate system deficiencies and improve system reliability.
* Oversee project‑related work for equipment and fabric life cycle replacement.
* Assist in the development and management of the budget process for all offices’ expenditures within the defined areas of responsibility.
* Partner with the Firm’s Technology group to ensure integration of their kit of parts with workplace spaces.
* Collaborate with and build relationships across functional departments and client business units alike to provide requisite information from the MS stakeholders to the consultants and ensure incorporation. Lead appropriate activities and discussions to ensure close alignment and agreement on design solutions.
What You’ll Bring To The Role
Business Acumen
* You have experience managing service‑based contracts.
* You have vendor management and team skills.
* You assess risks proactively, providing a safe and hygienic work environment for employees.
* You have experience collaborating with Workplace Design, Real Estate, Health and Safety and Capital Projects teams delivering large campus environments.
Execution
* You have attention to detail as well as time‑management and project‑management skills.
* You are independent, resourceful, and a self‑starter.
* You are an enthusiastic, positive team player who can deliver work output in a timely manner.
* You can prioritize in a fast‑paced environment and handle multiple tasks concurrently.
Communication
* You can communicate well, both verbally and written, and possess problem‑solving skills.
* You can translate complex, technical information into concise, easy‑to‑understand language.
* You are versatile in communicating across different formats for a variety of audiences, with an ability to capture the voice of Morgan Stanley’s communications.
* You foster a positive team environment encompassing all job categories and functions within the Firm.
* You have worked in output‑based service delivery focused vendor contract models.
* At least six years’ relevant experience is generally expected for this role.
* You have experience in sustainability and health‑safety initiatives.
* You are engaged with professional associations such as BIFM, RICS, IFMA, CII, NASSCOM, CoreNet Global, etc.
* You hold a degree standard or higher in Facilities Management, Engineering or Building Services, with five plus years of experience; you have worked in contracting and client‑side roles.
* You have experience managing a large office campus with modern workspace features.
* You have proven track record for setting the highest standards of maintenance and providing the right environment and infrastructure support for best‑in‑class amenities like gyms, in‑house kitchens, child‑care facilities and health‑care centres.
* You have demonstrated ability to drive a strategic agenda across a large, global, geographically dispersed organisation.
* You exhibit proven organisational skills, prioritising to meet deadlines and provide high‑quality service to clients.
* You adopt a flexible approach, adapting to changing conditions and priorities, and work in collaborative teams.
* You distill complex information to essential insights for client decision‑making; you can participate in discussions on design, construction and space‑use concepts.
* You possess strong interpersonal skills, presenting to and communicating with demanding clients across business units while managing expectations throughout design, construction and delivery.
* You exhibit excellent teamwork, coordinating cross‑functional efforts with a global team, while managing a local team of space planners and designers.
* You are aware of the link between design, real‑estate planning and financial results, and can tailor strategic direction to address financial challenges.
* You have project‑management capabilities with experience in end‑to‑end execution of major commercial interior design fit‑out projects.
* You display decisive, independent leadership that thinks critically and creatively.
* You can prioritise multiple initiatives, balance strategic and execution activities, and perform effectively under pressure.
* You have shown ability to manage external partners and consultants.
* You effectively collaborate with colleagues and staff at all levels of the organisation.
* You have experience with similar‑scale, similar‑type projects and clients (advantageous).
Morgan Stanley is an equal‑opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect a strong commitment to a culture of inclusion, where individuals are hired, developed and advanced based on their skills and talents. For more information about our equal‑employment‑opportunity policy visit our EEO page.
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