Assistant Finance Officer (Hybrid) needed in Lincoln, £12.21ph
Hybrid working following initial on-site training. Once competency is displayed, 2 days office-based with 3 days home working.
Hours are 9am - 5:15pm Mon-Thurs and 9am - 4:30pm Friday.
* Take live phone calls and manage incoming emails to be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
* Manage Tier 1 questions, providing copy invoices, taking card payments, dealing with care breaks and adjustments.
* Refer queries to originating departments as necessary and monitor receipt of responses.
* Liaise with originating department regarding appropriate further recovery action/write off.
* Refer complex debts to the Senior Credit Controller.
* Make contact with debtors by telephone, letter, and email.
* Assess debtors to establish their financial circumstances and ability to pay.
* Report any problems with the achievement of debt review targets to the Senior Credit Controller.
* Review invoices and reminder letters for quality control.
* Provide advice on debt recovery process as and when required.
* Prepare debt cases for County Court action.
* Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems.
This is a full-time role on a temporary basis.
If you are interested in the role, please apply with your CV, quoting the reference number.
Essential Employment is an Equal Opportunities Employer.
J-18808-Ljbffr