Title: Client Director/Client Services Lead (12-month FTC) Discipline: Client Services Reports to: Client President Client: BT Business OpenConnect @GroupM OpenConnect is a bespoke team within GroupM, created to support BT Group’s brands BT, EE, Plusnet across consumer and business divisions. Covering a wide range of telco/tech products and services such as broadband, mobile, security etc. The team comprises over 100 specialists in media, data, and technology. It’s a challenging yet fun team to be part of, working with some of the most forward-thinking clients in the industry. This role oversees the B2B part of the business for BT, EE and Global services. About the team The Client Services team is responsible for creating the conditions through which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading and owning the whole campaign delivery process. About the role We are looking for a sharp, strategic, driven and highly experienced person to take on a role as a Client Director running the BT Business account and internal team based in London. You will build trusted partnerships with key stakeholders across BT’s leadership structure, understanding their business, understanding them as people and understanding the environment in which they operate. You will help create and foster an environment which marries client objectives with high quality thinking and great, timely work output executed across a range of specialised practice teams, all in service of realising the client’s market-leading ambitions. You will be working with a team of experienced marketing professionals, working closely with senior clients to define strategy, plan media and execute high-performing brand and direct response campaigns across a range of products. You have ultimate responsibility for maintaining the overall health of the client relationship, devising and executing growth plans, and leading the OpenConnect team consisting of over 30 employees, with a primary focus on motivating the team and promoting a happy, healthy & high performing team culture. Our relationship with this key client has a huge focus on growth and digital transformation, but the role will also orchestrate the delivery of a very high volume of fast turnaround multi-channel campaigns. You will be responsible for overseeing and providing strategic input for the brand into the B2B space, the successful delivery of major campaigns, as well as ensuring growth of the Demand Generation (DR) activity, working with media specialists to interrogate, build on and implement econometric learnings. You will also be responsible for driving growth through incremental opportunities. Whilst the majority of your time will be spent working with clients and collaborating closely with those working on the business, both across OpenConnect and the client, you will also be expected to work with the existing Client President and wider CS team to own the commercial management of the business. You will take complete responsibility for managing the client P&L and providing accurate forecasts, whilst making recommendations for how the business is resourced and supported. The Client Director role is a very senior role within the agency, and as such you will be expected to provide leadership above and beyond the primary client engagement, also acting as stand-in, alongside the other CDs, for the Client President where necessary. We are looking for people with very high EQ & IQ, who can passionately represent OpenConnect & ensure outstanding delivery to our clients, build our profile in the market and create new opportunities. This is a unique opportunity to join a fast-growing, dynamic team which is already doing industry-leading, breakthrough work for exceptional clients. Some of the things we'd like you to do Our clients are typically strategic, smart, results-driven and commercial-minded– you’ll need to be the same. You will become a trusted advisor to those clients, both advising and influencing strategy and challenging them when required Drive revenue across our key client account and support business growth initiatives within UK Own the definition of best-in-class work quality and ensure our work meets and exceeds our clients’ expectations Maximise client satisfaction and employee happiness whilst growing profitability Oversee the delivery of brilliant people processes that enable exceptional personal development for our people and make them feel valued Mentor/coach others in becoming ‘trusted advisors’ for their clients, helping them take responsibility for client satisfaction in parallel to revenue generation and profitability A bit about yourself Extensive experience across all channels including digital and offline An understanding of the UK marketplace and its key media owners A proven track record in defining and leading large client relationships and marketing campaigns on fast moving accounts; experience working on clients from the B2B is desirable Exceptional presentation skills, with experience of presenting and securing buy-in at the highest level A passion for all things digital combined with a drive to stay up-to-date on the latest industry trends and news Demonstrated ability to work under pressure, meet deadlines and deliver results What you can expect from GroupM GroupM is WPP’s media investment group and the world’s leading media investment company with a mission to shape the next era of media where advertising works better for people. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightfu l. As a GroupM employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status. GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the greater work we can create together.