* * * Central Hotel in Norwich is now recruiting * * *
ZERO HOURS CONTRACT | Hotel Night Porter/Night Receptionist
We are a small, independent hotel known for our warm hospitality. We take pride in creating a comfortable and safe environment for our guests, day and nighT and we are now recruiting for a Night Porter to join our small team.
The Role
We are looking for a reliable and proactive Hotel Night Porter/Night Receptionist to join our team on a zero hours contract. As we operate 24/7, shifts may fall on any day of the week, including weekends and public holidays.
You will have customer contact, so need to be confident and outgoing and adhere to our high personal presentation standards. Some of the types of jobs you will be expected to do are as follows, but this is not a full list:
* To be the responsible person between 10:00 pm and 6:00 am, maintaining all operational needs throughout the night whilst safeguarding the security of the venue and all its occupants, with a full awareness of health and safety procedures.
* Welcoming late-arriving guests and handling check-ins/check-outs;
* Assisting guests with queries and requests during the night;
* Setting up breakfast areas or early morning preparations as needed;
* Carrying out light cleaning and general tidying of public areas;
* Conducting regular security checks and locking up areas when required;
* Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift;
* Answering telephone calls and responding to emails.
This is an essential, sole worker role within our business working through the night to look after the welfare of our overnight guests and ensuring the venue is clean, presentable and re-set for the next day.
Hours of work
Shift Work (10.00pm - 06:00am)
The days of the week will vary from week to week due to occupancy, but Central Hotel is open 7 days a week so you must be willing to work Saturdays and Sundays.
Requirements
* 2 years' minimum Hotel Night Porter experience within hospitality
* Hotel based experience essential
* Light cleaning duties
* You will be honest and reliable and used to working night shifts
* Somebody who is willing to muck in and can "think on their feet"
* Proficient in Word and Excel essential
Other
If you think you meet the above requirements and are up for a new challenge working for a dedicated and hardworking team, then we would like to hear from you. If your application is successful then you will be invited in for a face-to-face interview.
Application question(s):
* Are you up for a challenge and willing to "muck in" as and when required?
* Are you proficient in Word and Excel?
* Are you comfortable working a night shift from 22.00 to 06.00?
* Are you aware that Central Hotel is open 7 days a week so you must be willing to work Saturdays and Sundays?
* Are you of smart appearance and friendly and approachable ( as you will be front of house dealing with customers daily)
* How much notice do you need to give in your current role?
* Do you have 2 years' minimum hotel night porter experience
Work Location: In person