Customer Care Assistant – Join Our Growing Organic Meat Business
Do you love connecting with people and making a difference? Are you passionate about food, sustainability, and being part of a growing business where your work truly matters? If so, we'd love you on our team
We're an award-winning organic meat business with our butchery, despatch, and offices all under one roof. We deliver our products to happy customers all across the UK via multiple brands— and we're growing fast. To support that growth, we're looking for a Customer Care Assistant to work alongside our Customer Care Manager, building brilliant relationships with our customers and helping us deliver the best possible experience.
What you'll be doing
* Being the friendly first point of contact for our customers via online chat, emails, and phone calls
* Supporting new customers and making sure they feel at home with us
* Handling queries with warmth, patience, and efficiency
* Working closely with our Customer Care Manager to improve systems, processes, and customer happiness
* Playing a key role in building our reputation for outstanding service as we continue to grow
What we're looking for
* 2+ years of experience in customer care, service, or a similar role
* Strong written and verbal communication skills (friendly, professional, and approachable tone)
* Confident working with IT systems
* A problem-solver with initiative who thrives in a fast-paced environment
* Someone who cares about sustainability, food, and making customers smile
Why join us?
* Be part of a fun, supportive team where your ideas count
* Work in a unique business with butchery, despatch, and offices all on site — you'll see the whole process in action
* Real career growth opportunities for the right person — we're scaling up fast and want you to grow with us
* Staff perks (hello, organic meat) and a genuine chance to make a difference
If you're ready to roll up your sleeves, bring your personality to work, and grow with a company that cares about people and the planet, we'd love to hear from you.
Apply today and help us shape the future of great food and customer care.
Job Types: Full-time, Permanent
Pay: From £25,500.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Work Location: In person