Sales Support Advisor
Worthing, West Sussex
Full time, Permanent
£26,545.50 per year (OTE of up to £28,000 to £33,000 per year including uncapped commission) plus various company benefits
At Bluecrest, we're building smarter ways for people to understand and take control of their health. By delivering accessible, affordable health insight, we support individuals and businesses to make informed decisions about wellbeing and preventative care. As on of our Sales Support Advisors, you'll play a critical role in reconnecting with customers, understanding their needs, and helping them access services that can make a real difference to their wellbeing.
This is a salesfocused, customer reengagement role combining inbound enquiries with proactive outbound contact to existing customers.
Join a team that's pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.
What can we offer you in return? *
Balance & Support
* Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
* Company Sick Pay Scheme
* Enhanced Family Leave
Learning & Development
* Apprenticeship Schemes
* Career Development Opportunities
* Bluecrest Academy for Aspiring Managers
* Leadership Development Programme
* 24/7 Learning Library - accessible for everyone!
Financial & Lifestyle
* Salary exchange pension
* Generous uncapped commission structure. Our current Sales Advisors are earing an OTE of anything from 28,000 - £33,000 per year including commission)
* Employee Charity Sponsorship Scheme
* Retail and Leisure Discounts
* Home Office Allowance
* Sophos @Home Protection
* Employee Assistance Programme
Health & Wellbeing
* Discounted Gym Membership
* Cycle to Work Scheme
* Four Free Health Assessments per year for yourself, family or friends
* 50% Off Additional Health Tests
* Life Insurance
*After qualifying period & subject to terms and conditions and/or eligibility.
Responsibilities
* Managing inbound sales enquiries across B2C, B2B and strategic partners
* Making proactive outbound calls to existing customers, many of whom may not have engaged with us for some time
* Reintroducing Bluecrest services, rebuilding interest, and confidently handling resistance or objections
* Managing conversations with customers who may be initially disengaged or hesitant, and working to rebuild interest through effective communication
* Working to clear sales targets, quality standards (95% QA), and customer interaction SLAs
* Using empathy, resilience, and persuasion to turn difficult conversations into successful outcomes
Not every customer will be ready to engage, success in this role comes from persistence, confidence, and the ability to reearn attention.
The hours...
* Full time, Permanent
* 37.5 hours per week
* These hours can fall any days between Monday and Sunday
* Monday to Friday working hours, any times between: 7am - 8pm
* Saturday and Sunday working hours, any times between: 8am - 5.30pm
* Weekends are rotational: you may find yourself working 2/6 weekends
* Hybrid - 1 day per week in the office
What we would like to see from you..
Desirable
* Contact centre, retention, winback, or outbound sales experience
* Commissionbased role experience
* Interest in healthcare or wellbeing
* Proficient in the use of Microsoft Office tools
Essential
* Be comfortable handling a high volume of calls where not every customer will want to engage
* Be motivated by turning difficult conversations into successful outcomes
* Experience working towards sales targets or KPIs
* Confidence speaking with customers by phone and adapting communication styles
* Emotional resilience and the ability to stay motivated despite rejection
* Strong objectionhandling and rapportbuilding skills
* Comfort working independently in a hybrid environment
* Excellent verbal and written communication skills
* Comfortable working in a remote setting
* Professional telephone manner
* The ability to correspond with customers through various types of correspondence including sales, service, mail, chat, telephone and email
*Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process
Ready to Take the Next Step?
If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you're looking for a place where you can truly belong, we'd be thrilled to hear from you.
Once we've reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It's a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.
We're excited to learn more about you!
Everyone is Welcome
We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.
Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.
Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work - because when people feel they truly belong, they do their best work.
This commitment is not just part of our policy - it's part of our purpose. It reflects who we are, how we lead, and how we grow together.
Other Info
* Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered 'spent'-must be disclosed as part of the application process.
* We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
* Any personal information you provide will be handled in accordance with our company's Privacy Policy, ensuring your data is treated with care and respect.
* Please be aware that we are currently unable to offer visa sponsorship for this position