The role of Service Delivery Manager – Gas will include:
1. Managing, developing, and monitoring performance of your team in line with Gas legislative and regulatory requirements, helping towards the group achieving 100% compliance and providing a cost-effective and efficient service to tenants and customers
2. Working with Gas Planning to look at ways we can make efficiencies making sure the engineers are working in real time and addressing any issues as they arise
3. Liaising with your team making sure we are reporting and dealing with safeguarding, welfare and health and safety issues reporting these through the appropriate channels
4. Assisting in the recruitment process of new staff, attending interviews, completing inductions etc
5. Managing/monitoring new installations, checking heating surveys and POJ are being sent in real time, booking appointments with tenants, ordering materials, on-site inspections of work to ensure we are achieving the desired standard
6. Managing resources effectively, ensuring tools and equipment are maintained by staff and stock requests are within agreed budgets
7. Keeping up to date with Gas safe technical bulletins and Gas regulations and provide necessary updates to your team
Skills and experiences:
8. To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, Gas Auditing Qualification, HTR1, Unvented - G3 Certificate, Water Regulations (WRAS), currently undertaking the qualification or prepared to undertake this qualification with the support of Sanctuary Group.
9. Proven experience analysing and diagnosing complex problems and implementing effective solutions
10. Experience of managing and developing people
11. Recent experience of undertaking a similar role, preferably within a building maintenance or facilities
12. Ability to use and update computerised systems (including PDA) for work scheduling
13. This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
14. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
15. A pension scheme with employer contributions from Sanctuary
16. Life Assurance
17. Employee Advice Service including counselling
18. Cycle to Work scheme
19. Voluntary health plans
20. Employee discounts
21. Wellbeing support and tools
22. Employee recognition scheme
23. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
24. £46,796 per annum
(if the link is unavailable please visit the Sanctuary careers website)